Crash when printing

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Crash when choosing print... PS 64bit Windows 8 RTM... it WAS working fine!

Event log dump:
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: GDI32.dll, version: 6.2.8400.0, time stamp: 0x4fb6f755
Exception code: 0xc0000005
Fault offset: 0x000000000004f796
Faulting process id: 0x11bc
Faulting application start time: 0x01cda174b1ec4ff5
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\WINDOWS\system32\GDI32.dll
Report Id: f508dd94-0d67-11e2-9b75-00248c70c8e8
Faulting package full name:
Faulting package-relative application ID:
Photo of Matt Ayres

Matt Ayres

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  • sad

Posted 6 years ago

  • 1
Photo of Chris Cox

Chris Cox

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You crashed in the OS GDI library.

Most likely something in your specific printer driver called the GDI library with bad arguments, but it's also possible that Windows 8 printing code has some bugs.

It's also odd that the 32 bit version of GDI is being loaded - Photoshop 64 bit can't even link against that.
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Matt Ayres

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Try uninstall various printer drivers and reinstall?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You could try that. Win 8 isn't officially out yet, so it's not a supported OS at this time. Wouldn't hurt to report the issue to Microsoft. It's likely a bad driver/OS issue.
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Matt Ayres

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uninstall and install print drivers fixed this issue for me ... for now! Cheers