Elements 9: crash when moving photo from project bin to work area

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  • Updated 6 years ago
  • (Edited)
IF SOMEONE WOULD JUST CONTACT ME TO HELP ME WITH MY YEAR PROBLEM... I WILL STOP POSTING!
ELEMENTS KEEPS DELETING THIS POST!!!!! WHEN I NEED HELP!!! I have tried to contact you by phone ... 45 min wait time on phone and then I got disconnected!
**Every time I try to move photo from the project bin in to working area it "crashes". It has done this since I have had it! I am so FRUSTRATED!
Please help me! I think I have a BAD version!!! I have had this problem since I got it... then my computer crashed on top of it... Now I have my new Mac and it is newly downloaded and still doing it! I have sent a crash report EVERY time and no one has gotten back to me! I have Photoshop Elements 9 and the brand new Mac computer for photogrpahers. Please help me! I'm on bed rest with my pregnancy and NEED to get stuff done before my baby comes, if he comes early! THANK YOU!!!
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Meredith Struebing

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Posted 6 years ago

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Pete Green, Customer Advocate

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If you click on the apple > about this Mac -- What is the version of OS X that you have?

This is a new computer?
Does every photo crash Elements 9?
Or just some specific ones?
What if you create a new document does that work?
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Meredith Struebing

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Version: 10.7.4
Brand new computer... 2 months old max
Every photo crashes when I move it from project bin to working area
I have created a new doc... still crashes.