Photoshop: Crash when applying tilt-shift blur to a large file in CS6

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  • Problem
  • Updated 10 months ago
  • (Edited)
Bug: In Photoshop CS6, when I try to do a tilt-shift blur on a file that's too big, my mac(quadcore i5) freezes and crash, can't do anything not even force quit.
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vincent belanger

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Posted 6 years ago

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TinaC, Tier 3 support engineer

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What do you mean by "too big"? What's the file size if you go to Image > Image size inside Photoshop? What are the pixel dimensions, also?

How much space is open on your internal hard disk?

Does this work correctly with other images? Where are your images located - are they on an internal or external hard disk, or on a network volume?

Please make sure to submit the crash log if you get the opportunity when Photoshop crashes.

You may want to restart Photoshop by pressing the shift key to temporarily turn off all third party and optional plug-ins - it's a quick thing to try.
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vincent belanger

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It was working fine with other. smaller files(I love the feature btw).

It was a 16in x 9in 300dpi rgb on internal hard disk, couldn't report it as it froze my computer everytime(3 times), which never happened to me in 3 years of use.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you submit a crash report? http://forums.adobe.com/message/42090...
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tt ttt

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I would also like to report crashes when applying all new kind of blurs.. (Iris Blur.. Tilt-Shift and Field Blur).. I'm working with 16 bit TIFF file. I made a panorama, and first I thought that the file is too large.. so I downscaled to 3000x5000 px However Photoshop still crashes.
First time the crash was just when I selected Tilt-Shift from the menu.
All the other times after I make adjustments with your new fancy controls and press Enter to apply them.
I'm using Adobe Photoshop CS6 64bit

Here is my system info:
Adobe Photoshop Version: 13.0 (13.020111012.m.258 2011/10/12:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 3292 MHz
Built-in memory: 8175 MB
Free memory: 5222 MB
Memory available to Photoshop: 7183 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
No video card detected
Serial number: Tryout Version
Photoshop scratch has async I/O enabled
Scratch volume(s):
I:\, 102,5G, 6,77G free
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It would help to have your system info:

http://feedback.photoshop.com/photosh...
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tt ttt

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Dear Jeffrey,
You've probably haven't noticed but the system info you've requested is the second paragraph of my comment
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vincent belanger

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im on a imac with osx, quadcore i5 with 12gig of ram and most of it was free
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Chris Cox

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The crash report and system info would help -- I haven't seen much in the crash report database that looks like blurs.
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vincent belanger

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no like I said there were no crash reports because it made my computer freeze everytime
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Mark Ensign

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My photoshop crashed when ever I tryed to use one of the new blur filters tilt shift and such. I went to preferences and then advanced and turned off use open CL. Relaunched the program and now it works fine. Might work for you too.
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Mark Ensign

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Turning off open CL hasnt seemed to have a negative impact on Photoshop so Im fine with fixing the crashing issue by just turning it off. Im using two color corrected monitors as one desktop in windows and updating my evga GTX 570hd card always creates more problems that it solves. Im glad that worked for you M.G. Bowyer. :)
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Mark Ensign

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I turned that off almost a year ago and haven't had a problem since.
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M.G. Bowyer

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I'll keep you posted on any future debacles with the new blur tools Mark. I haven't yet seen any adverse effects from declicking that open CL box. What does that mean anyway?
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Chris Cox

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OpenCL is a technology to allow applications to use your GPU (video card) for general purpose computation (not just graphics).
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David Mwathi

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Worked for me