Photoshop CS6: Crash with Layer Style menu and Gradient Editor menu

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  • Problem
  • Updated 6 years ago
  • (Edited)
Crashbug
Layer Style interaction crashed Photoshop. It's happened to me before with various interactions within the Layer Style menu, and with the Gradient Editor menu.

Repeatability, 1 out of 5 times.
Steps to reproduce:
1. Create a document of any size
2. Create a new layer
3. Double-click active Layer, or rightclick active layer and select "Blending Options"
4. Perform a range of activities within the Layer Style panel, small chance of a crash.

As a fulltime video games artist, I use Photoshop CS6 every day for 4+ hours per day: I've encountered this crash in CS6 at least twice a week. That's more than earlier versions of Photoshop. Colleagues of mine experience the same issue.
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Nick Wilson

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  • frustrated

Posted 6 years ago

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Nick Wilson

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In other news, thankyou for many of Photoshop's new features. Specifically related to my bug report, thanks for putting document recovery in PSCS6. In the event of a crash or console power-out i only ever lose a few minutes-worth of work.
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Chris Cox

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Have you installed all of the Photoshop updates?

Which OS version are you using?
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Nick Wilson

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Hi Chris, thanks for your reply.

I am using Windows 7 Professional, and a 64-bit version of Photoshop CS6, from the CS suite. I discovered that I need to install some updates for my suite of Adobe applications, and have done so.

I just experienced what is presumably the same cause of crash, yesterday afternoon while editing the color inside a Gradient effect, within a Layer Style.

The steps i took:
1. Opened a document of large size;
2. Double-clicked active Layer to activate the Layer Style panel;
3. within the Layer Style panel, select the tick fopr Gradient Overlay effect;
4. click the "Gradient:" colour bar to enter the Gradient Editor menu;
5. Select a Color Stop button and then select the color swatch to open the Color Picker menu;
6. click and drag in the large colour picker, to select a new color.
= Program crash.

It's possible that the issue i'm having could happen with *any* interaction with Photoshop's various pop-up menu's, or it could be limited to a *type* of interaction i'm doing? I'm starting to suspect it happens when i'm click-dragging an element: Such as dragging a Color Picker pointer around the palette, or a dragging a Color Stop along the gradient bar, or dragging the Angle/Altitude pointer on the little UI hemisphere that you find inside a Layer Effect's Shading panel or Structure panel.

As far as potential memory issues go, just to report
I have history states set to 99, which could be seen as high when the document is large, but Photoshop reports the following
10999 available RAM, let photoshop use 6379MB (58%)
Cache levels 4
Scratch disks x1, active, (this is my primary/only drive (C:)) 15.85GB
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Chris Cox

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Which specific version of Photoshop are you using?

Yes, it is possible that something outside of Photoshop is interfering with menus or dialogs and causing problems. We've even seen bugs in third party plugins cause odd interference.
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Nick Wilson

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The specific version of Photoshop I am using is
CS6 Extended 13.0.1 x64