Photoshop: Crash when using alt to enable eyedropper

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  • Problem
  • Updated 4 months ago
  • Solved
  • (Edited)
PS is crashing when using alt to enable eyedropper.
Especially with two documents open.
6 times this morning  - no othr app running. Same after restart

Mac OX 10.15.3. MBP16
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RF

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Posted 4 months ago

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David, Official Rep

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Which version of Photoshop?  Anything else running?  Are you using a tablet of some sort?
I just tried on Catalina and didn't have any problem.
Thanks,David
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RF

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Hi David - I've done some tests on a second computer and it's definietly reproduceable every time. 
Basically the spinning wheel of death appears when invoking the eyedropper from alt. I thought it happened going between two open files at first. But now I realise it happens when you've forgotten to click on the second file - or if you miss and click on the space between the open PS documents. So your basically clicking in the finder window instead of PS. Make sense?

(Ps V21.1.0 to answer your first question)
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David, Official Rep

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Howdy RF,
When you say "invoking the Eyedropper from ALT" do you mean you had some other tool active (like the Brush tool) and you held down ALT to temporarily switch to the Eyedropper?  What Workspace are you working in?  Anything unusual about your mouse or other hardware?  I ask cuz all of this is working fine on my machine.
Thanks,David
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RF

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Hi david, yes that’s correct. Usually from brush tool to eyedropper by pressing alt. It's tested on two separate macs. Both running the latest version of Ps with no plugins. Which workspace? (A simple custom one) Or do you mean which colourspace? (Mix of srgb and cmyk). But the problem happens when the eyedropper is beyond the edge of the document window.
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David, Official Rep

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Howdy RF,
What kind of mouse are you using?  How are you pressing ALT/OPT?  What kind of keyboard are you using?  Do both ALT/OPT keys behave the same way?  Are you using a tablet at all?  Is ALT working correctly in other contexts?  Do you have more than one monitor?
I just tried this a bunch of times with a bunch of different documents, but I couldn't reproduce it.  Plus, no other reports.  So I'm almost positive there's at least one more element needed to trigger this...
Thanks,
David
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RF

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While is seems an astonishing coincidence - since I installed today's update, I can't replicate the problem anymore... So hopefully whatever the problem was is now fixed. Thanks for following it up. Much appreciated
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have the 21.1.1 update installed that was released this AM? If it's still happening with 21.1.1, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html