Crash when picking color for text.

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  • Updated 4 years ago
Sometimes when I try to change text color with the color picker, PS will give me an error message, then crash after a few seconds. This has happened at least a dozen times, but I can't make it happen when I try to duplicate the error.

Here are the steps that I take when it happens:

1) I open up an RGB photo (BMP format, 3840px x 2160px).

2) I open up another RGB photo in PSD format with the same image size. This PSD document has a group I created called "Adjust". In the "Adjust" group I have a few adjustment layers such as Brightness/Contrast, Vibrance. I also have a text layer above the adjustment layers with my copyright info.

3) I wanted to apply the same basic adjustments and add the copyright info to several other photos, so I dragged the Adjust group from the PSD document to the BMP document.

4) I selected the BMP document with the newly dragged Adjust group and double-clicked on the [T] area of the text layer to highlight all the text on the layer.

3) On the top toolbar, there is a color picker tool/icon. (I'm using the Essentials Workspace arrangement.) I clicked on the color picker icon, then clicked on an area within the background layer (photo) to sample a color with the eyedropper - (an automatic extension of the color picker window). I was trying to change the text color of my copyright info to a color that is within the background photo to make it look more natural.

This is where the error and crash happen. I've replicated this problem multiple times - but it doesn't do it every time.

My version of Photoshop is 2014.1.0 (20140730.r.148 x64)
My System Info:
Intel Xeon E5-2640 v2 CPU
32 GB RAM
4 TB HDD
Nvidia Quadro K4000 video card
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Bryan Tamietti

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Posted 4 years ago

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Bryan Tamietti

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This just happened again and I snapped some screen shots with my iPhone.
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Bryan Tamietti

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FYI: The image I was working on above was an RGB PSD document. 4466px x 6691px, so it apparently has nothing to do with BMP images.
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Bryan Tamietti

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I re-started Photoshop after the crash and re-opened the same PSD document, performed the same steps to change the text color and it did not crash. As I mentioned before, this doesn't happen every time, but it does happen a lot - especially if you haven't saved recently (which I'm sure is just Murphy's Law at work).
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Chris Cox

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What does the detailed crash report say (check the system event viewer)?

And I have a suspicion that step 3 (dragging the layer to another file) is the cause of the problem, due to a bug in the text code.
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Bryan Tamietti

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Hi Chris. Here's the detailed crash report:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Photoshop.exe
P2: 15.1.0.148
P3: 53d97a8f
P4: Photoshop.exe
P5: 15.1.0.148
P6: 53d97a8f
P7: c0000005
P8: 0000000001950d91
P9:
P10:

Attached files:
C:\Users\Bryan\AppData\Local\Temp\WERE2D1.tmp.WERInternalMetadata.xml
C:\Users\Bryan\AppData\Local\Temp\WER172A.tmp.appcompat.txt
C:\Users\Bryan\AppData\Local\Temp\WER18C1.tmp.hdmp
C:\Users\Bryan\AppData\Local\Temp\WER29F1.tmp.mdmp

These files may be available here:
C:\Users\Bryan\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_Photoshop.exe_e776209fd683a632271145c2688b3eee8753eff_cab_081a2cdb

Analysis symbol:
Rechecking for solution: 0
Report Id: c640cc53-3874-11e4-9b85-bcee7b9b3751
Report Status: 69
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Chris Cox

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OK, that looks a lot like the text crashes from duplicated layers. We're testing fixes for that now.
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Bryan Tamietti

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And this report has more detail:

Log Name: Application
Source: Windows Error Reporting
Date: 9/9/2014 4:48:35 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Bryan-Xeon
Description:
Fault bucket 3441687600, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: Bridge.exe
P2: 5.0.2.4
P3: 6.1.7601.2.1.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Users\Bryan\AppData\Local\Temp\RDR435.tmp\empty.txt

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 6bf7789a-3873-11e4-9b85-bcee7b9b3751
Report Status: 0
Event Xml:

1001
4
0
0x80000000000000

24246
Application
Bryan-Xeon

3441687600
5
RADAR_PRE_LEAK_64
Not available
0
Bridge.exe
5.0.2.4
6.1.7601.2.1.0

C:\Users\Bryan\AppData\Local\Temp\RDR435.tmp\empty.txt

0
6bf7789a-3873-11e4-9b85-bcee7b9b3751
0
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Chris Cox

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That's a bridge crash, not Photoshop (and for Bridge CS6).
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Bryan Tamietti

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Sorry - here's a crash report for Photoshop. It has crashed two more times since I last updated this post. In both cases, I did drag the text layers from one document to the other.

Log Name: Application
Source: Application Error
Date: 9/9/2014 5:42:48 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Bryan-Xeon
Description:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Exception code: 0xc0000005
Fault offset: 0x0000000001950d91
Faulting process id: 0x13f0
Faulting application start time: 0x01cfcc8649d76d91
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Report Id: 00aeee85-387b-11e4-9b85-bcee7b9b3751
Event Xml:

1000
2
100
0x80000000000000

24254
Application
Bryan-Xeon

Photoshop.exe
15.1.0.148
53d97a8f
Photoshop.exe
15.1.0.148
53d97a8f
c0000005
0000000001950d91
13f0
01cfcc8649d76d91
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
00aeee85-387b-11e4-9b85-bcee7b9b3751