LIGHTROOM CC Crash on image crop tool (mac)

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  • Problem
  • Updated 3 years ago
  • (Edited)
After using the crop tool for cropping a image and hitting return, Lightroom CC crashes on a mac.
This happens with jpgs, haven't tried with other formats.
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Mario Pereira

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  • frustrated

Posted 3 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What does the crash log have in it?
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Mario Pereira

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It is a long log... I'll post here the beginning.

Process: Adobe Lightroom [2525]
Path: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Identifier: com.adobe.Lightroom6
Version: Adobe Lightroom [1014445] (6.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Lightroom [2525]
User ID: 501

Date/Time: 2015-05-31 20:48:00.570 +0100
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Anonymous UUID: 36DCF8A8-66AD-927E-F7EB-17AE938A8D68

Sleep/Wake UUID: 66E21D3F-B3A9-4D71-B55B-57E158C4AA76

Time Awake Since Boot: 37000 seconds
Time Since Wake: 180 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

Application Specific Signatures:
Graphics kernel error: 0x00000002

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8f935286 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff885cdb53 abort + 129
2 libGPUSupport.dylib 0x000000010ebad4c4 gpusKillClient + 94
3 com.apple.GeForceTeslaGLDriver 0x00001234402fb16e 0x123440000000 + 3125614
4 com.apple.GeForceTeslaGLDriver 0x00001234402fb917 gldPresentFramebufferData + 221
5 GLEngine 0x00007fff92e7c131 glSwap_Exec + 97
6 com.apple.opengl 0x00007fff97142fba CGLFlushDrawable + 66
7 com.apple.AppKit 0x00007fff95dd3f3b -[NSOpenGLContext flushBuffer] + 27
8 com.adobe.ag.AgImageIO 0x000000010beaf292 0x10b95b000 + 5587602
9 com.apple.AppKit 0x00007fff95b86799 -[NSView _drawRect:clip:] + 4238
10 com.apple.AppKit 0x00007fff95b84e0a -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1875
11 com.apple.AppKit 0x00007fff95b8520e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903
12 com.apple.AppKit 0x00007fff95b8520e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903
13 com.apple.AppKit 0x00007fff95b8520e -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2903
14 com.apple.AppKit 0x00007fff95b82ca6 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 913
15 com.apple.AppKit 0x00007fff95b840b0 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6043
16 com.apple.AppKit 0x00007fff95b840b0 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6043
17 com.apple.AppKit 0x00007fff95b840b0 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6043
18 com.apple.AppKit 0x00007fff95b840b0 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6043
19 com.apple.AppKit 0x00007fff95b840b0 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6043
20 com.apple.AppKit 0x00007fff95b840b0 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6043
21 com.apple.AppKit 0x00007fff95b840b0 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 6043
22 com.apple.AppKit 0x00007fff95b82403 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 333
23 com.apple.AppKit 0x00007fff95b7e79b -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2761
24 com.apple.AppKit 0x00007fff95b362be -[NSView displayIfNeeded] + 1876
25 com.apple.AppKit 0x00007fff95b35b19 -[NSWindow displayIfNeeded] + 236
26 com.apple.AppKit 0x00007fff95b35782 _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 936
27 com.apple.AppKit 0x00007fff9626b191 __83-[NSWindow _postWindowNeedsDisplayOrLayoutOrUpdateConstraintsUnlessPostingDisabled]_block_invoke1540 + 46
28 com.apple.CoreFoundation 0x00007fff8a32f127 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
29 com.apple.CoreFoundation 0x00007fff8a32f080 __CFRunLoopDoObservers + 368
30 com.apple.CoreFoundation 0x00007fff8a321188 __CFRunLoopRun + 872
31 com.apple.CoreFoundation 0x00007fff8a320bd8 CFRunLoopRunSpecific + 296
32 com.apple.HIToolbox 0x00007fff8b30d56f RunCurrentEventLoopInMode + 235
33 com.apple.HIToolbox 0x00007fff8b30d1ee ReceiveNextEventCommon + 179
34 com.apple.HIToolbox 0x00007fff8b30d12b _BlockUntilNextEventMatchingListInModeWithFilter + 71
35 com.apple.AppKit 0x00007fff95b329bb _DPSNextEvent + 978
36 com.apple.AppKit 0x00007fff95b31f68 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
37 com.apple.AppKit 0x00007fff95b27bf3 -[NSApplication run] + 594
38 com.apple.AppKit 0x00007fff95aa4354 NSApplicationMain + 1832
39 com.adobe.Lightroom6 0x0000000107b0fff9 main + 953
40 libdyld.dylib 0x00007fff896745c9 start + 1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
Driver crashing. Go to the Preferences in Lightroom and uncheck “Use Graphics Processor” under the Performance tab and restart Lightroom: https://helpx.adobe.com/lightroom/kb/...
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Mario Pereira

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Thanks Jeffrey. I see now that my graphics processor (NVIDIA 9400M) isn't supported.