PHOTOSHOP CC 2014 Crash (out of date video card driver)

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  • Updated 4 years ago
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Photoshop 2014 crashes as soon as I load a photo (tiff). Since the update was loaded onto my PC Photoshop CC has stopped using the graphics enhancements such as scrubby zoom etc.. Please help.
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Kyle Simpson

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Posted 4 years ago

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Chris Cox

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Have you installed the 2014.2 update?
Which OS version are you using?
What does the detailed crash report say?
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Kyle Simpson

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Hi Chris,

I have checked CC and it says both Photoshop CC and Photoshop CC 2014 are up to date.

I am using Windows 8.1 which had no problems running the pre-updated version of Photoshop CC. The updated version of Photoshop CC also stopped using the graphics card for some reason (Which has now been corrected).

The detailed crash report is the basic Windows "this program has stopped working, Windows is trying to find a solution" and then in just shuts down. Happens every time I try and open an image.

Kyle
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Chris Cox

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No, that's just the crash dialog.
The details of the crash are in the system event viewer. We especially need to see the name of the faulting module.

Updating the video card driver from the GPU maker (NOT Microsoft) solves an awful lot of crashes on Windows 8.
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Kyle Simpson

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Hi Chris,

GPU is updated by my HP manager program and is up to date.

The event log is as below.

Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: ig75icd64.dll, version: 10.18.10.3277, time stamp: 0x5212a803
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Chris Cox

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No, you need to update your video card driver from the GPU maker's website - in this case Intel. Updating from Microsoft or a system builder get you drivers that are years out of date.

And that crash report says that the fault is in your Intel video card driver, because it is out of date.
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Kyle Simpson

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Thanks Chris,

Intel says the driver is out of date and can't install the latest driver because it is a HP tweeked version but HP says that it is up to date and there is no new driver available....... Cue forehead slap.

I will see if it works just off the graphics card.

Thanks again for your assistance.

Kyle
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Chris Cox

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Yeah, MS and system builders usually have out of date drivers.
And those that try to tweak or lock down drivers are, well, undesirable.

But sometimes you can use the "have disk" method to install the GPU maker's driver anyway.