Crap is crap.

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I have a BIG problem with Adobe's assumption that crappy fancy-featured software is better then fully-functional basic software. There's an entire enterprise within Adobe built upon all the bugs in CC. That's crap. Crap is crap. Good software is good software and crap is crap. You guys (Adobe) might think your fancy crap is wonderful but it's fancy crap, IT'S NOT WELL-WRITTEN, WELL-ENGINEERED SOFTWARE.
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JOHN STIRES

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  • ripped off and frustrated.

Posted 2 years ago

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Mercere

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I'm new to LR, and your assessment gives me cause for concern.  I can't believe the unending flow of complaints their users post on this site!  Even the biggest players can get eaten alive...consider the big banks and their greed, Kodak and digital,  and the Mid-East OPEC guys and the fracking F&%#*@ them out of billions and billions of dollars (couldn't happen to a better bunch of folks in their case!).  Arrogance, complacency, and technology may solve OUR issues to Adobe's detriment IF they are not customer oriented and fix things.
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Mark Heaps, Champion

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So this is basically completely unhelpful. The point of having a forum is to hear people's ideas on how to make things better, or to give examples specifically of what's working and what you're doing as a workflow that demonstrates what's not working. 

Remember the old saying, "A poor man blames his tools". 

Millions of users who utilize this software do so on a daily basis. Do they love it all, no of course not. But there is nothing even close that exists in the market today. So if you want to help, and contribute to this forum, please come back with ideas and suggestions.
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JOHN STIRES

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And a customer "blames his vendor" when given crap instead of quality workmanship. I'm not blaming my tools and don't need any trolling. ADOBE TOLD ME THIS SITE WENT TO ADOBE and not to other victims who might not have wasted man-day's worth of time including a half-day with India running my computer.SUGGESTION: FINISH ENGINEERING ADOBE SOFTWARE BEFORE TRYING TO ADD FEATURES THAT ONLY COMPLICATE MATTERS. 
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Neil Stephen McNally

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Right on brother!
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christoph pfaffenbichler, Champion

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As Merk Heaps noted the post is far from helpful. 
For one thing you do not even mention which exact Adobe applications you are referring to (or which specific bugs) and I have a hard time imagining you actually use ALL Adobe applications. 

Mind you, I consider the bug fixing performance of at least one Adobe product  team disgraceful, too. 
I expect that to be owed to management’s decisions regarding resource allocation – but as in all likelihood the Adobe personnel  reading and evaluating these posts are not »management« I generally try to keep the tone more restrained than you did. 
(Edited)
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JOHN STIRES

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My response was the result of communications with Adobe. I had NO IDEA that this was a community-only site, I thought it involved Adobe. I see that they've shoveled/shuffled me off to other victims. I've spent man days' worth of time trying to fix something that didn't exist before CC. Google has a half-trillion responses to Adobe questions. My suggestion that they fix what they've written before moving forward stands.
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Mark Heaps, Champion

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So what is this problem you've had? There are a lot of experienced people here and maybe they can help you. There was a lot of changes from CS to CC, lots of people here are aware of those changes.
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john Heseltine

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I am new to this sort of comment level. But here goes. I have been using Adobe products (Not All but most) since the original one. I have not had any problems that I could not overcome, But at nearly 79 years of age I am not on CC in any way as I am quite happy still learning on everything. Great product Adobe but don't ask me to go on cloud I do not like your offerings>
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christoph pfaffenbichler, Champion

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I still consider Adobe’s switch to an exclusive Cloud License model regrettable. 
But it was the decision Adobe/management arrived at and that’s that for now. 

Have you happened on these threads? 
https://forums.adobe.com/message/8752108#8752108
https://feedback.photoshop.com/photoshop_family/topics/do-disable-or-senior-citizen-gets-any-discoun...
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Mark Heaps, Champion

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The idea that the cloud is terrible only draws a line in the sand for people who aren't moving forward with the shifts of all major technology companies. This isn't an Adobe thing, this is an industry thing. Microsoft have done it, Apple have done it, and for many other software companies also. The few that haven't are usually in a situation where they don't have the infrastructure to make that shift. I hear complaints about the cloud model and when I ask what the specific concerns are Adobe has 99% of the time been able to offer how they have a solution for the concern, usually fairly easy ones. There are the 1% of people who want the software system designed exactly to their workflow, their office, their personal preferences, but that's not realistic.

I'm not suggesting you jump on the cloud. If you're getting your job done with a tool that works for you, go for it! I believe in the other old saying "If it ain't broke, don't try to fix it". But that relates to an individual's workspace and not to innovation for generations of new users. And that's the business all these software companies are in. They need to keep a stream of new customers engaged with expectations of features that meet the demand that day.

So can we stop bagging on a set of company decisions, made by management and executives, who don't watch this forum and instead help the engineers and developers build something we'd like? If you want to let the Execs know how you feel, don't buy the software, or better buy lots of stock and get a direct line of communication with them. Your next option is to enjoy the open source community, play in gimp, and see how consistently that supports your needs.
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JOHN STIRES

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Adobe gave me this site for a comment. If I thought it was simply a blog site, I wouldn't have written. I'm not commenting on the cloud; my words are directed at Adobe's decision to add features before getting anywhere CLOSE to good software to begin with. What they've come up with is crappy overall software. google has a half-trillion responses to Adobe questions--that speaks volumes to my point. They're charging us for crappy software that used to work. I've spent man-days' worth of time chasing my tail, opening my computer up to India for a half day, another complete waste of time.It IS broke and they're more interested in PATCHING it instead of FIXING it. Adobe used to be a flagship of integrity and quality. Now they're nothing more than a bag of frustration.
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xfsgpr

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If you have any complaints to make against Adobe products then why not post them on Adobe forums?  For example, the photoshop forum is at this location:

<https://forums.adobe.com/community/photoshop/content>




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christoph pfaffenbichler, Champion

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The idea that the cloud is terrible only draws a line in the sand for people who aren't moving forward with the shifts of all major technology companies. 
So you think the difference between Adobe selling licenses and Adobe renting out licenses should be of no special significance to users? 

If you have any complaints to make against Adobe products then why not post them on Adobe forums?  For example, the photoshop forum is at this location:
<https://forums.adobe.com/community/photoshop/content>
forums.adobe.com are user Fora whereas this Forum is being monitored. 
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john Heseltine

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Great reply Thanks for your explanations.
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Ellwood Nonnemacher

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I have been using Photoshop since Photoshop 1.0.  Over the years I have seen exactly what the OP is talking about.

Continually adding new stuff and while degrading the fundamental function of the product.  It has degraded to a point that any small operating system update (no matter Windows or OS X) something breaks in some very fundamental function of the product.

If this was some $20 dollar app you got online or in some app store, you would say oh well, it's a $20 app, what do you expect.

Photoshop was once premium product that was worth the premium price.  These days, however, I feel I am paying for the quality and service of a BMW and getting a Yugo.
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Mark Heaps, Champion

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But for what it's worth, here's your alternative. Feel free to try out GIMP. You'll be paying for a bicycle and getting a YUGO.
https://www.gimp.org/
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john Heseltine

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To Ellwood
I have had every adobe product since adobe4 but like a lot of people I have not gotten onto CC in any form one reason is "I like what I can do with Adobe CS6". I am on a very limited pension so will not pay adobe or any other program monthly fees for CC products. I have forked out thousands over time and think that enough is enough on these bludgers wanting to look like they are giving you something with some sort of love. yes! love for your bank balance.
That is what I think at my age and what I am able to do at 79 yrs young.
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Avinash Kumar Singh, Employee

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Hi JOHN STIRES,

Please let us know the issue you are facing so that we can look into it . 

Thanks,
Avinash