LIGHTROOM 5.7 - crashen whenI try to create a slideshow

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
Lightroom 5.7 consistently crashes when I try to create a slideshow. I saved the crash report:

Log Name: Application
Source: Windows Error Reporting
Date: 6/21/2015 10:52:12 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: BasementHP700
Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: lightroom.exe
P2: 5.7.0.10
P3: 545ea461
P4: 89f0
P5: 0
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\Users\Irwin\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_lightroom.exe_7116324a99778f509fa55bce8251a4297b9927b0_3c1aa727

Analysis symbol:
Rechecking for solution: 0
Report Id: 3cf2b623-183e-11e5-acad-2025640fb468
Report Status: 0
Event Xml:

1001
4
0
0x80000000000000

75788
Application
BasementHP700

0
AppHangB1
Not available
0
lightroom.exe
5.7.0.10
545ea461
89f0
0

C:\Users\Irwin\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_lightroom.exe_7116324a99778f509fa55bce8251a4297b9927b0_3c1aa727

0
3cf2b623-183e-11e5-acad-2025640fb468
0
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irwin schwartz

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Posted 3 years ago

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Photo of Chris Cox

Chris Cox

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That says that the app hung, not that it crashed - and those are very different behaviors.
So, what exactly is it doing?
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irwin schwartz

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Whether I choose "impromptu slide show" or the main slide show menu item, the result is the same. The Windows hourglass appears, then a Windows error box declaring that the program has stopped. All I can do at that point is close Lightroom.

I have reset the preferences to default, as suggested in the knowledge base. The problem continues. I have tried different folders, with the same result.