Couldn't find photos after upgrade iPhone in Adobe Revel(Carousel)

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  • Updated 6 years ago
Hi, I subscribed Adobe Carousel earlier this year, I uploaded thousands of photos onto the Carousel. However, the I get my iPhone upgraded and downloaded all the photos on my phone to a laptop computer (not Apple computer), when I get onto my Adobe Carousel (now it is called Adobe Revel), I couldn't find any of the photos I uploaded to Adobe Carousel. They are not on my computer either. Please let me know where those photos were stored, can I recover those photos? Thanks in advance for your help. - Walters
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gracezhoujob

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Posted 6 years ago

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Peter Baust, Official Rep

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Please email me the Adobe ID you used for your account and we will look into it.
My email is pbaust@adobe.com.