Photoshop CC 14.2.1: Could Not Complete Your Request Because of a Program Error

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  • Problem
  • Updated 4 years ago
  • (Edited)
I downloaded Photoshop CC about a week ago and have been receiving the following message whenever I try to use certain tools or features:

"Could not use the (tool) because of a program error."

I've updated to version 14.2.1 and tried clearing the font cache without success.

These are the tools affected:
- Eye dropper tool
- Rectangle tool
- Rounded rectangle tool
- Ellipse tool
- Polygon tool
- Line tool
- Custom shape tool

Also, when I swap/change the foreground and background colors I receive the same message. However the colors do change.

Any Ideas?
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  • Frustrated

Posted 5 years ago

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Photo of Chris Cox

Chris Cox

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What OS version?
Have you tried clearing/resetting Photoshop's preferences?
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Caitlin Bauer

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Having the same issue. Most current version of Photoshop CC and Mac OSX.
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Kenneth Quade

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Same issue on Windows 8.1 Photoshop CC. Anyone fix it? I hit "d" for the default fore/background and get the error. Shapes will not show up either.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is Photoshop is Up-To-Date?

If it's up to date, try restoring your preferences:

If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.
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Kenneth Quade

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It's up to date, yes.

I wish I had read his first. I deleted my prefs, and it did the trick!

This all started few days ago. I saved a file. I created a new one, put down a custom shape, and it was invisible to me. So I hit "d" to eventually make it black, and I got the error.