Photoshop CS5: program error when opening a file

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  • Updated 3 years ago
  • (Edited)
When I try and open any file I get the error 'Could not complete your request because of a program error' I have reinstalled PS CS5
and upgraded to OS 10.7.5 and still the same error.
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J P Larrive

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Posted 3 years ago

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Chris Cox

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Have you installed all the updates for Photoshop CS5?

Does this happen with all file types?

Can you post the PSErrorLog.txt file in your preferences folder?
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J P Larrive

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Hi Chris,
I am on 12.1 and it is happening with all files.
It is an issue with my user account and PS as I have
a service user where photoshop worked ok.
I was desperate so I have now used Time Machine to
go back to last week, unfortunately I forgot to save the
PSErrorLog.txt file first.
I think the issue arose due to a client sending a file with
the wrong extension. This is not unusual, PS doesn't recognise
file type and then I change the extension until I get the correct one
for the file, bingo it opens.
On this occasion I tried all the usual possible extensions without
any luck but unfortunately I couldn't open any other files after
that.
Thanks, James
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Chris Cox

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Photoshop does recognize MacOS file types, but those get lost when copying to non-Mac file systems, and when sending via email and most cloud file transfer services.

But a file shouldn't change Photoshop's ability to open other files.

If this happens again, we really need to get to the bottom of what went wrong - and the error log should offer some hints (it doesn't always, unfortunately).