Photoshop: Could not use the ellipse tool because of a program error

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  • Updated 4 years ago
  • (Edited)
Where you do I send the zip file of the corrupted preferences file after following the tutorial for resetting Photoshop preferences which solved the error message above?

Thanks.
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Chrissy Withers

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  • thankful

Posted 4 years ago

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Chris Cox

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Which version of Photoshop?
If the prefs are from CC or CC 2014, then send them to ccox *at* adobe *dot* com (minus obvious obfuscation to prevent spam).
If they are from an older version - then they're too old to be useful now.

Also, it would help if you send the PSErrorLog.txt file from your preferences folder - which will give us some clues about where the error occurred (in case we have problems reproducing the problem).
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Chrissy Withers

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Thanks for the reply, just sent an email with the two files zipped up. They are from CC 2014.
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Chris Cox

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Thank you!