Photoshop: Could not initialize because the scratch disks are full

  • 1
  • Problem
  • Updated 2 weeks ago
  • Solved
  • (Edited)
Hello! When I try to open my Photoshop it won't open and give me this error: Could not initialize Photoshop because the scratch disks are full. I would be really happy if you could help me
Photo of Jordan cvijic

Jordan cvijic

  • 1 Post
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15328 Posts
  • 2224 Reply Likes
Official Response
Hold down Cmd + Option (macOS) or Ctrl + Alt on Windows when you launch Photoshop. It will give you a dialog to select a different Scratch Disk with more space on it.
Photo of Tom Mallam

Tom Mallam

  • 1 Post
  • 0 Reply Likes
i tried this and a window came up called "scratch disk preferences". within this tab there are four different drop down menus labelled; first:, second:, third:, and fourth:.
i dont understand this menu, i have to different hard drives, my main one which is full and my secondary one which has quite a bit of space on, any configuration i choose of these just gives the same response of scratch disks full, please help 
- tom
Photo of Jon Calvert

Jon Calvert

  • 1 Post
  • 0 Reply Likes
I only get properties window to pop up when I do this.
Photo of jodi bingley

jodi bingley

  • 1 Post
  • 0 Reply Likes
Prefect Jeffrey - that worked for me! 
Photo of Brenda Eisenhour

Brenda Eisenhour

  • 1 Post
  • 0 Reply Likes
Does not work for me . I pulled up Scratch Disks Preferences. Tabs first, second, third and fourth drivers where to start.


Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15263 Posts
  • 2198 Reply Likes
I'm not sure what this means "Tabs first, second, third and fourth drivers where to start."

Can you post a screenshot of your dialog?
Photo of Olivia Kinsey

Olivia Kinsey

  • 1 Post
  • 0 Reply Likes
Mine's been doing the exact same... Tried both options but it still doesn't seem to be working?
Photo of Bori Hadady

Bori Hadady

  • 1 Post
  • 0 Reply Likes
I have the same problem.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15263 Posts
  • 2198 Reply Likes
Olivia and Bori, Are you guys using a version installed from Adobe.com?
Photo of Yevhenii Martsynenko

Yevhenii Martsynenko

  • 1 Post
  • 0 Reply Likes
Thanks, that worked for me