PHOTOSHOP CC - Could not complete your request because the file-format module cannot parse the file.

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  • Updated 2 years ago
  • (Edited)
I realize this post is 4 months old, but I am having a very similar issue and have resolved one thing about it. My issue is on the Mac version of Photoshop CC and I am having an issue where I can save jsut fine and the file is fine if I do so, but if I change the name of the file (NOT the extension at all) it then renders it invalid and cannot parse.... The exact error I get is:

Could not complete your request because the file-format module cannot parse the file.

The file name "CAN" be fixed by using the redo of the Apple system (I use Ctrl+Z as I did in Windows) and the file will then open again. I "CANNOT" change the name back manually, if I try that it still will not open.

The files that this happens on are also not usable in all things. I can see the image in preview no problem, looks fine there, but I cannot use it in a website, I cannot open it in other image editors either.

Hope this helps and hopefully something can fix this issue.
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jo

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Posted 2 years ago

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