Photoshop: Could not complete your request because of a program error when opening a JPEG file

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  • Updated 4 weeks ago
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I have a file that will not open in photoshop 20.0.1
i can open the file with windows photo app and i have opened it in there made a small edit and saved it and it still wont open the newly saved file.
I have uploaded the file to imgur and redownloaded it and that downloaded one opens fine.
the file is at 
https://dataforge-my.sharepoint.com/:i:/g/personal/phil_hart_dataforge_onmicrosoft_com/Ea9nEElFtEVPv...
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Phil Hart

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Posted 4 weeks ago

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keskasay

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I could open it in Photoshop 20.0.0 on iMac.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. I can't get that image to open in any version of Photoshop. Let me see what I can find out.
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Phil Hart

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Here I made video of me trying to open some files.  Some files work some don't.  I can resave the files with a different program and still not open the resaved files in photoshop
https://www.youtube.com/watch?v=aR3iWfJbwiw

And this is after uninstalling photoshop, deleting preferences, and reinstalling
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Phil, looks like that file is a mis-labeled PNG. if you rename the file frontals.png does it open for you?
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Phil Hart

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Hm yes it does.  I guess the sender had it mislabed it somehow.  I also tried renaming the other files i was having isues with (from the same sender) in my video to png and they now open as well.  thank you!  I guess feedback for that would be some better error message or auto conversion or something in that scenario, other than either not opening at all or an error that just says program error.
thanks!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks. I've been discussing the same here about a better warning or offering to correct the extension and opening the file.