Photoshop: Could Not Complete Your Request Because Of A Program Error: psd and png's

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  • Updated 1 month ago
  • (Edited)
I saved a psd file that I had been working on for days. I was saving as I was working on it, just in case. Yesterday, I saved it onto my desktop, and closed the file. I went to open it directly afterwards, and I got the error message: COULD NOT COMPLETE YOUR REQUEST BECAUSE OF A PROGRAM ERROR. I went to the forums and tried some of the thing recommended. I tried opening it on CC 2018, 2017, 2014 all upgraded, including the Cloud, and it won't open my file in any of the versions. I am on a Mac OS Sierra 10.12.5. This is not the first time this has happened, it first happened in January, right after the new year, with about a dozen png and psd files that I had been working on at that time, that I now can't use or know how to open. They open fine in Preview, all the detail is there, but will not open in photoshop. Some of these files have massive amounts of layers, just thought I'd add this. To top this off, photoshop would not let me save some items in png format, and I couldn't figure out why, I thought maybe too many layers to compress, but I'm not savvy. I have been trying to find answers for weeks now. I can't use or open the files. I am completely turned off by the Customer Support out of India. Is there anyone who can help me with this. Thank you.
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Leon Oziel

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Posted 7 months ago

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Hannah Nicollet, Official Rep

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Hi Leon,

Can you send me a copy of the psd that you haven't been able to open? Either as an attachment or with a link - I'll share my email below.

Thanks,
Hannah

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Leon Oziel

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Hi Hannah, yes I will send it to you.
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_rudders

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Did you get a resolution to this problem - I get this error on nearly every file I work on now.
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Hannah Nicollet, Official Rep

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Hi Leon,

Sorry I didn't get back in touch with you about your other issue, Leon. Did you get my invitation to try the fix for pngs? I emailed you on March 6 and sent you an invitation to try the fix for pngs before it came out publicly. It shows that your status remained as "invited," having never accepted.

@_rudders, if you are also getting this error please send two things to me and I'll add them to the case:

1. Go to Help > System Info and copy and paste the contents of that window into your email
2. Please send any file that is throwing the program error

Thanks,
Hannah
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Hannah Nicollet, Official Rep

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Incidentally, the png fix has since become public, so that invitation is no longer necessary. You can now get the png fix by simply updating to the current version of Photoshop, 19.1.3.

Regards,
Hannah
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Leon Oziel

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Hi Hannah, I had to remake those PNG's as I needed to use them pronto, hence my reason for not accepting that offer. Have you had any luck with the "Dogs" PSD file that I sent you? Thanks. 
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Hannah Nicollet, Official Rep

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Hi Leon,

That's understandable. Your file is under investigation by our engineers. I'll keep you posted on the progress.

Thanks,
Hannah
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Kamlesh Raj

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Hi,
I am unable to open photoshop file throwing error "Could not complete your request because of a program error". Below is the screen shot link for your reference.
This is very important file please suggest any solutions.

https://ibb.co/fJi5py 

Thanks,
Kamlesh Kumar
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Christina Powers

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Hi,

I am currently having this same issue. I cannot open .psd files after I have closed them! I was just on a chat with adobe support for over an hour and they could not figure out the issue. Please tell me there is a solution to this error because I keep losing my work because of it!
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Hannah Nicollet, Official Rep

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Hi Christina,

That sounds like it may be a different issue than what has been reported here. I did see an issue that we weren't able to reproduce here.

• Are you having trouble reopening every psd file you save?
• As a precaution have you tried saving your file as a new name before you close it?

Would you like to do a screenshare so I can take a look at what you're seeing? Please email me and we'll set something up.

Thanks,
Hannah

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Leon Oziel

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Christina, I did not hear back from Hannah any further than what is above. It's been with Adobe's engineers for four months so far. I don't expect I'll ever hear back from anyone at Adobe, as their customer service has reached an all-time low. I too had a large file with the exact same details as you, and my problem also occurred when Adobe brought out CC 2018 in January. I think they fixed it but pretended it didn't happen. Adobe's India customer service is beyond frustration and futile to use or attempt to get any help from. 
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Christina Powers

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Well that's disappointing! You think they would fix a major bug like this seeing that a lot of people using Photoshop have jobs to do! Every time this happens, it is such a set back on my work! Thanks for the reply!