Photoshop CS6: Won't run after update to macOS Sierra 10.12.2 Beta "Could not complete your request because of a program error"

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  • Updated 2 years ago
  • (Edited)
macOS Sierra 10.12.2 Beta (16C32f) running Photoshop CS6 now longer works.  AI works, but for some reason I get the horrifying error message when I try to run Photoshop.. it doesn't even open.  I tried doing a re-install - even moving out the preferences folder from my library folder (in the "user" subdirectory), and those troubleshooting steps didn't work.  I use Photoshop for my work, and this is super stressful!  Can anyone help!  Aside from recent update to the MacOS, I installed Symantic Endpoint Protection which is now disabled to see if that was causing an issue.  I didn't un-install that, and reinstall the photoshop but I'm not sure if that's the best course of action.  I do have a time machine backup of my laptop but I don't want to restore if I don't have to... any suggesstions?
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Rick Cohen

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  • frustrated and stressed

Posted 2 years ago

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David Dobish, Senior QE Photoshop

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We will need more to go on here.  Are you running any virus scanners?  What is "The horrifying message"   As you know this is a prerelease version of the OS.    I am running that OS and all is well with CS6.  I uninstalled and reinstalled CS6 just to double check.  Any 3rd party plugins?  Have you tried trashing your prefs?  Cmd alt Shift on launch and then Click OK.
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Mark Robinson

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This reply was created from a merged topic originally titled Photoshop CS5: Fireworks CS6 and Photoshop CS5 won't launch on 10.12.2 beta.

Both crash as soon as you launch them. I've tried installing legacy Java but that wasn't enough. They were working on 10.12.1
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Mark Robinson

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I can't reinstall because the installer won't launch on 10.12.2
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Rick Cohen

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Thanks for all the helpful replies.  Here's what happened....

There is a patch update to 13.0.6 x64.  Normally you can install within PS but since I couldn't get this to run, there's an alternate way to manually update.

So I did the manual update which ... wait for it.... went through the install, but then ended with an error message saying it couldn't complete the install.

Next step I "chatted" with Adobe on line.  While that was going on, I launched PS and for some reason even though the patch said it didn't install it did, and yes, now PS was working!

sorry to have wasted any of your time, again I do appreciate the effort with responses.

Have a good one!

Rick
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Mark Robinson

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I'm pleased to report Apple have fixed the issues I was experiencing with Fireworks CS6 and Photoshop CS5 with the latest beta of Sierra 10.12.2 Beta (16C41b)