Photoshop: Could not complete your request because of a program error

  • 1
  • Question
  • Updated 5 months ago
  • (Edited)
Hi, 
I am trying to edit a psd file that I had created about 5 months ago and every time I go to open it, it reads "Could not complete your request because of a program error."  Im not sure what to do, please help ;(.
Photo of Bianca Picarelli

Bianca Picarelli

  • 3 Posts
  • 0 Reply Likes

Posted 6 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 16852 Posts
  • 2823 Reply Likes
Is your Photoshop up to date with the 21.0.2 update that came out last night?
Photo of David

David, Official Rep

  • 3568 Posts
  • 607 Reply Likes
Howdy Bianca,

If the update solves your problem, please let us know.  And if it doesn't, let us know as well so we can help you out.

Thanks,
David
Photo of Bianca Picarelli

Bianca Picarelli

  • 3 Posts
  • 0 Reply Likes
I am installing an update right now with my adobe creative cloud, thank you!  I will get back to you if this does not solve the issue. 
Photo of Bianca Picarelli

Bianca Picarelli

  • 3 Posts
  • 0 Reply Likes
ok so I just updated my photoshop on my mac to 18.0.1 which is the only available version when I go to acrobat reader to update my PS.  Sadly even after the update it is still giving me the program error.
Photo of Andrew Sender

Andrew Sender, Employee

  • 132 Posts
  • 59 Reply Likes
Hi Bianca,
Version 18.0.1 should not be an option and sounds like a downgrade.  Do you have the Creative Cloud Desktop application installed?  If not, you can download the application from here: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Once you have the Creative Cloud Desktop applicaiton installed, select the "Photography" tab in the left pane.  Then click on the "Photoshop" box.  Afterward you should see a "..." button on the top right corner of the window where you can install the latest or previous versions of Photoshop.  Here's our article with more details of updating your Photoshop.

https://helpx.adobe.com/download-install/using/install-previous-version.html

Sincerely,
Andrew