Photoshop: Cannot open some JPEG files because of a Program Error

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  • Updated 3 years ago
  • (Edited)
I know this error message has been covered in detail (I have searched for and read all the posts I could about it, then I looked on the all-knowing internet to see if it had any ideas) but none of the solutions I have found have worked for me.

Basically, whenever I go to open a JPEG image I get this same error. I know there is something called a PSErrorLog.txt but I can't seem to find it.

Any help would be greatly appreciated. If there is additional system information someone needs I can provide that as well.
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Max Gorham

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  • frustrated.

Posted 3 years ago

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Chris Cox

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PSErrorLog.txt can be found in your Photoshop preferences folder.

Do you have any third party plugins? If so, have you tried disabling them?

Does this happen with specific JPEG files, or all of them?

What version of Photoshop are you using?
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Max Gorham

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I located my preferences folder but only found subfolders for Collection, Model, Singleton, Utils, and View. None of these subfolders had an effor log.

I just installed it yesterday and I have no plug-ins.

It only happens with some JPEGs. I have attached one that is generating the error message.

I am running Adobe Photoshop CC 2015 (32 Bit).

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Chris Cox

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It looks like you converted your JPEG to PNG and posted the PNG.
I need to examine the original JPEG file.
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Max Gorham

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I just uploaded the JPEG. I did no conversion that I know of. As for the preferences folder, can you give me a little instruction on how to find it. Clearly I must be finding the wrong one.
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Chris Cox

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Which OS version are you using?
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Max Gorham

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Windows 7 Pro
Intel Core 2.50 GHz
4 GB Ram
32 Bit
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Chris Cox

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I still need the original JPEG file to examine, and not the PNG file that you posted.
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Max Gorham

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I downloaded Photoshop to see if I could use it for this purpose now and in the future. With the complications I've had I can't use it at all. When this does finally get resolved can I have my trial period reset?
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Max Gorham

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This map is listed in the folder where it's kept as SA 1.jpeg. I have not converted it in any way. I added the image using the "Add Image" button and uploaded it. If there is another way I should be adding it please let me know.
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Chris Cox

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Still a PNG. Don't add image, just post a link to the file on dropbox or creative cloud.
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Max Gorham

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When I hover my cursor over the map it also says it's a link for SA1.jpeg
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Chris Cox

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Download or copy it, and it's a PNG.
I've tried 3 browsers and multiple methods. But it always comes out SA1.jpeg.png
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Max Gorham

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I have downloaded it from the internet, yes. But its file type is JPEG. How can I send it to you so that it remains a JPEG?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Dropbox or Creative Cloud.