Photoshop: Could not complete your request because of a program error

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  • Problem
  • Updated 4 weeks ago
  • (Edited)
Since the new CC 2019 update I can't open some .psb files.

The error I get is:
Could not complete your request because of a program error.
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Benjamin

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Posted 4 weeks ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Would it be possible to post one of the PSBs you're seeing this with? (link to dropbox, CC files)

A copy of the error log "PSErrorLog.txt" might also help. Its location on your system is as follows: Mac: Users/[user name]/Library/Preferences/Adobe Photoshop CC Settings 2019/PSErrorLog.txt

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CC 2019/Adobe Photoshop CC Settings/PSErrorLog.txt