Photoshop: Could not complete your request because of a program error.

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i keep getting this message when i try to do anything in photoshop a second time what i mean is when first opened photoshop works when i close the first image the go to do anything else i get the message: Could not complete your request because of a program error.i have uninstalled and reinstalled photoshop cc but no difference i have taken a couple of screen shots which i hope will give you more information

i hope you can solve this problem as i am at my wits end
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Mike Stapleton

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  • frustrated

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you post the contents of the Photoshop Program Error Log:

Users/[user name]/Library/Preferences/Adobe Photoshop CC Settings/PSErrorLog.txt

You may need to use Method two in this document to access hidden user library files in OS X 10.7 or later: http://helpx.adobe.com/x-productkb/gl...
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Duplexx YT

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i need help
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Paula Beverage

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I'm on the same book with Photoshop CC 2017. It saved without a problem but then tried to reopen it and it wont let me! And i need to work on these psd files!
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Yasser Khodary

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Please i have the same problem PS CS3
but my OS is Windows 8
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Leon Oziel

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I was able to save my file, but I can't open and I get the same error message. I've tried opening it on CC 2018, 2017, 2014, and get the same error message.
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Leon Oziel

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I was able to save my file, but I can't open and I get the same error message. I've tried opening it on CC 2018, 2017, 2014, and get the same error message.
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Jules Skopp

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main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:48 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
2014:10:27 16:43:48 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/UColorSpec.cpp : 670 : REQUIRE failed
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Chris Cox

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Somehow the OS is giving Photoshop a different number of monitors at different times. We have seen that happen before when MacOS woke from sleep, and it told Photoshop that zero displays were attached -- but I thought Apple had fixed that bug in MacOS 10.9.something.

Basically the OS says "this window is on device 3",and when we ask for the list of devices it says "you have 1 display device" (or something lower than the number it gave us for the device in use). We then error check the device index before using the list of devices, so that it won't crash -- and that generates the program error.

What MacOS version are you using?
How many displays do you have attached?
Do you have your system setup to mirror any of the displays (like to a projector)?
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Jules Skopp

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I'm using one extra monitor with OSX Yosemite. When I wake up my Mac from sleep it takes about 2-3 seconds to realize it has the extra monitor attached. I have noticed that the position of the popup windows in Photoshop gets reset as well from time to time which turns out to be a bit annoying as well (it defaults on my Mac screen even if I work on the external monitor). This error appears whenever I want to trigger file selection window - e.g. choosing to load a color swatch, opening a file, open as... etc.
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Jules Skopp

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Oh I'm sorry - also I have Display mirroring Off.
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Chris Cox

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The positions getting reset would be due to the OS telling Photoshop that the display they should appear on no longer exists.

We'll have to do more testing and see if we can reproduce this bug in MacOS 10.10, and get enough information for Apple to find and fix it.
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Jules Skopp

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Thank you Chris. If you need any more information just let me know. It is not a blocker, rather a minor annoyance.
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Jules Skopp

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This is happening every time you leave Photoshop running and Mac goes to Sleep. Solution is to restart the whole thing.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Jules, wondering if this is a problem with Mission Control/spaces.

If you try the solutions in this document: http://helpx.adobe.com/photoshop/kb/p... - does the problem go away?
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Jules Skopp

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Well I will try the suggested solution and see. It happens from time to time and I wasn't able to isolate the case so it can be reproduced so far.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks, Jules. Yeah, if we can reproduce consistently, then we can fix it.
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Kameran Davis

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Every time I add something to a file, I would have to save it due to the fact later on when u try to save it, it says a program error has occurred and I would have to restart ps all over again and start from where I left off and add what I lost from the last save and it happens over and over again and I don’t want to keep having to restart ps because it would take up a lot of time Plz help
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Nathan Godwin

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This is also happening to me. Ever since I updated both Ps and OX to Yosemite 10.10. I went so far as to uninstall all my Adobe Apps and delete the preferences folders.

I then reinstalled and still have the prob. Now I can't seem to find the PSErrorLog.txt

When I first open Ps I can open files but when I go to 'place embedded' I receive the error and then I cannot Open files either.
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Chris Cox

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For the error log, look in your Photoshop preferences folder: ~/Library/Preferences/Adobe Photoshop CC 2014 Settings/PSErrorLog.txt
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Chris Cox

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And if you really need to get work done, consider reinstalling a more stable version of MacOS (10.8.5 or 10.9.5).
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Nathan Godwin

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TY Chris, I have performed a rollback using Time Machine as stated below. All is well and I'm waiting for 10.10 and Adobe to sort this out before I upgrade my OS.
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Mark Miller

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I use photoshop on PC and having the same problem. I believe that it started after an automatic ADOBE update to our computers.
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Mike Stapleton

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There is no /PSErrorLog.txt file or folder in that location ? here is a screen grab of that location any ideas what i do now ?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Nathan & Mike,

I'm wondering if this is a problem with Mission Control/spaces.

If you try the solutions in this document:..

http://helpx.adobe.com/photoshop/kb/p...

...does the problem go away?
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Mike Stapleton

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I have just tried this solution unfortunately it has made no difference at all. just to clarify photoshop works the first time when editing the problem starts when you close down the first image and go to open a second image that is when the problem starts. You then have to do a force close and reopen the software to work on another image .
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks.
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Nathan Godwin

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To be honest, I just performed a complete Time Machine roll back. Once I have my system back in order I'll try working in Ps again.
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Mike Stapleton

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will you let us know if this works?
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Nathan Godwin

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This did work since my system and Adobe were just fine before I updated to 10.10.
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Michael Ashby

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I am having the same problem...Ok on opening first file from File>Open - next time I attempt to open a file I get a short time lag and then this warning. Same every time.
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amandaobringer

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I am having the same problem when I try to Place and Embedded image. It works the first time after I have started Photoshop, but the second time I try to use this same functionality, it gives me the program error.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is every on Yosemite that's seeing this issue? If so, have you installed the 10.10.1 update?

If you have the 10.10.1 update, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201... If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.
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Michael Ashby

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Jeffrey: Yosemite, Yes. Update, No. I was going to install 10.10.1- are you recommending this? Thanks
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yes. It fixes a number of File I/O issues.
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Michael Ashby

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Hi Jeffrey, As suggested, I updated to 10.10.1 and do not have 'enable generator' checked. I still have the issue both opening and I also noticed 'placing' causes same dialogue box. Thanks.
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Brian Biddle

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Have the same issues after updating to 10.10.1 -I can open a PSD file on first launch..then after that receive the error message "Could not complete your request because of a program error." Removed preferences and same result. First file opens fine.... and thereafter no dice.

Adobe Photoshop CC 2014
Yosemite - 10.10.1


PS Error Log:

2014:08:22 20:34:42 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/xcode/../interfaces/UCopyOnModifyImp.h : 214 : REQUIRE failed
2014:08:25 10:10:08 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:08:25 10:10:11 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:08:25 10:10:16 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:08:25 10:10:29 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:09:16 15:31:14 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140730.r.148/photoshop/main/photoshop/sources/UText.cpp : 5572 : REQUIRE failed
2014:10:15 14:19:32 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:15 14:19:35 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:15 14:19:43 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:15 14:19:47 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:21 13:10:44 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:21 13:10:55 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:21 13:11:05 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:21 13:11:08 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:10:21 13:11:19 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20140926.r.236/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:11:04 10:43:33 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetList.cpp : 246 : REQUIRE failed
2014:11:20 16:34:32 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetList.cpp : 246 : REQUIRE failed
2014:11:26 13:14:06 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:12:03 15:32:09 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:12:03 15:32:12 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:12:03 15:32:18 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:12:03 15:32:22 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
2014:12:03 15:32:33 : /Volumes/workarea/PS_15_Mac_Daily_Retail/20141014.r.257/photoshop/main/photoshop/sources/USheetRenderer.cpp : 268 : REQUIRE failed
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is Generator enabled?

If you got to Preferences>Plug-ins... and uncheck Enable Generator and restart, does the problem go away?
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Brian Biddle

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Generator was not enabled. Also, closed the libraries panel (was open but not visible)...and still same error message after 1st open works.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. Few more questions:

1) Is the Libraries panel visible? If you hide/close it and restart PS, does the problem persist?
2) To eliminate other variables, can you try creating a new Admin user account and run in SafeMode to see if the problem persists. (Instructions for both can be found here: http://bit.ly/Troubleshoot_PS)
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Brian Biddle

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Ran PS in safe mode... same issues. I'm noticing a bit of a lag w/the open dialogue window when it works on the 1st attempt.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try a new Admin user account to rule out permissions related issues?
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Antonella Brodigan

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This reply was created from a merged topic originally titled After MacOS 10.10 Yosemite upgrade - PS will not open files.

After I installed Mac OS Yosemite PS will only open ONE file.
Any subsequent files I attempt to open result in an error message "could not complete your request because of a program error' which then forces me to quit PS as I cannot open any other files.
Am dead in the water - how do I fix this?
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Chris Cox

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See the previous posts about issues with MacOS 10.10 and how to narrow down the causes.
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Jan L

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This is happening with me too. PS14, on iMac with Yosemite.
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Chris Cox

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See the previous posts about issues with MacOS 10.10 and how to narrow down the causes.
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Adam Jerugim, Employee

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If you haven't tried it yet, go to Disc Utility and run a verify and repair permissions on your OS 10.10 volume. That might help mitigate the program error.
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Brian Biddle

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Done and done. Still getting the program error.
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Michael Ashby

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Me too...same...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try a completely fresh new Admin user as I suggested above? http://blogs.adobe.com/crawlspace/201...
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Brian Biddle

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Winner winner chicken dinner. - Setup new Admin and no error message after multiple PSD files were open.
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Michael Ashby

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Adam...I just did as suggested...and..it worked ...what does this tell us? and how can we make sure Permissions are OK in my account. Thanks
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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My guess is the application support folder for Adobe is messed up. (I've see OS upgrades or user Migration Assistant mess permissions up like this more often than I'd like to see.)

/Users/jtranber/Library/Application Support/Adobe

You need to use Method two in this document to access hidden user library files in OS X 10.7 or later: http://helpx.adobe.com/x-productkb/gl...

What does your dialog look like under Sharing & Permissions?

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Brian Biddle

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Here's what I have...

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Just to confirm, this is for the damaged user account? Can you confirm you have the same access for all subfolders?
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Brian Biddle

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Good call - Yes this is for the damaged use account...but per your second question - the "CoreSync" subfolder had "Custom" set for staff and everyone.
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Brian Biddle

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Unfortunately - Still getting the error message after 1st open..at times it allows me to open two documents...last attempt was able to open three before the error message appeared.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Just to confirm, you clicked the little gear icon in the File Info dialog and selected ""Apply to enclosed items"?
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Brian Biddle

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Yes. did that.
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Michael Ashby

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Mine was same except staff and everyone was "custom"...but....I went ahead unlocked the folder...and then applied Read Only to this and all inside folders for 'staff' and 'everyone' and Read & Write for me...and it seems to be working now!
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Jan L

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I dove in late last night - First, I uninstalled Creative Cloud, Photoshop CC 14, Indesign CC and Lightroom 5. After that I reinstalled Yosemite. Then I installed Creative Cloud - followed by PS and Indesign but, since it was late, I spaced out and forgot to install Lightroom 5. Photoshop is working great atm. The problem is solved for me. And altho likely not related, I'm feeling a bit cautious about installing Lightroom - will wait until I need it for my project.
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Michael Ashby

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Update...as it turns out mine will open 'recent files'...but not from open>
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Jan L

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My reinstall didn't work. Went into Sharing and Permissions and now it appears to be working. Thank you!
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Chris Cox

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Which folder had the permissions problem?
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Jan L

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I went into Adobe Info, unlocked it and clicked the gear and selected "Apply to Enclosed Items" - made my admin read + write and read only for others. (described above)
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Chris Cox

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You mean on ~/Library/Application Support/Adobe ?
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Jan L

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Yes.
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Brian Biddle

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So, just changed permission on the "Application Support" folder...and was able to open about 10 PSD files before the error message appeared.

CMD + O = *** Collection was mutated while being enumerated.

File > Open = Could not complete your request because of a program error.
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Brian Biddle

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Photoshop CC2014 / Mac OS X 10.10.1
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Chris Cox

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Again, that isn't a Photoshop error message.
What said "Collection was mutated while being enumerated"? Where exactly did that message appear?
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Brian Biddle

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It appeared as I was opening Photoshop. - Hit Cmmd + O and that message appeared. So despite you saying it's not a Photoshop error message... it happened.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What finder view are you using in your open dialog? (Icons, List, Columns or Coverflow) If you set it to list, does the problem go away?
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Brian Biddle

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Was using columns, have tried the others w/the same result.
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Amy Griffin

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Hi all,
having same issue opening files I have tried all above suggestions, but to no avail. Any news or updates from Adobe or Apple on this? So far I can open files in Photoshop through Lightroom, but this is really, really frustrating.

Thanks very much!

Amy