Photoshop: Could not complete your request because it is not a valid Photoshop document.

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  • Updated 3 weeks ago
  • (Edited)
Whenever I open any .psd file I have made previously, the error "Could not complete your request because it is not a valid Photoshop document." occurs. For .pdfs, "This is not a valid .pdf document. It cannot be opened." None of my files can be opened in Photoshop. Any help would be greatly appreciated. 

Thank you!
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Helen Mak

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Posted 2 years ago

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Michel DELFELD

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Did you made these files with Illustrator?
Normally these files are PDF files.
So have try to change the extension pout .pdf  instead of pdfs
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Anass Zain

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1 did psd file recovery, that file not open , it is Show, could not complete your request because not valid photoshop document
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David, Official Rep

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Hi Anass,

Are you on Mac?  If so, the most common scenario is that the extension isn't correct and that's causing the problem.  In those cases, see if the OS can preview the file.  If it can, then just change the extension to GIF, JPG, TIFF, etc until it opens.

On Windows, that solution MIGHT work, but it's far less likely.

Thanks,
David
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Katherine Mortimer

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Hi David,I have a file that is doing this, I was editing it 2 days ago fine. It is a photoshop file, extension isn't wrong. But my other photoshop files show up as the actual image in the image viewer, while this one shows up as the photoshop thumbnail. Using Mac, please help
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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How big is the file? Possible to post a copy of the file for us to troubleshoot? (CC files or Dropbox and provide a URL to download)
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David, Official Rep

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Howdy Katherine,

It would really be helpful to see this file, so I can fully understand what's going on.  Like Jeff asked, would it be possible to send the file to us?  Also, just keep in mind, Photoshop can open and edit many formats that are NOT PSDs.  Could it be that's what's happening to you?

Thanks,
David
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David, Official Rep

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Howdy Helen,

Have you possibly turned off "Maintain Backward Compatibility" for either .PSDs or .PDFs?  You can find the PSD control at Preferences > File Handling > File Compatibility > Maximize PSD and PSB File Compatibility (defaults to Ask).  The PDF controls come up when you save a PDF.  Look at Compatibility in the upper right corner.  Acrobat 5 is default.

Hope that helps,
David
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Catherine Ulloa

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i am having the same problem and i cannot find any solutions
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Fir Ahs

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I have the same issue as well.  I've tried recovery programs, but no go. I recently deleted the cs6 version on my laptop and have started using the adobe cloud monthly version.  So please don't bash me-it's my own fault for not backing up files- but I moved my files from my hard drive to the adobe creative cloud folder.  Now I can't open them and get this same message. Have reinstalled cs6 and tried to open them there and I get the same message.  
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David, Official Rep

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Hi Fir,

This sounds odd.  Could you send me one of the (SMALL!) files so I can test it for you?  My email is david <dot> mohr <at> adobe <dot> c o m.

Thanks,
David
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Mariel Scaramutti

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I have the same problem is there any solution??
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David, Official Rep

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Howdy Mariel,

Are you on Mac or Windows?  Could the file have been saved without an extension?  Have you tried using "Open As"?

Thanks,
David
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ShiniGami AD

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I have a .PSD file i have been working on for couple of days now, i always save it as PSD, but last time when i pressed "Ctrl+S" in order to save the file i experienced the power outage at the same moment, when i turned my pc back on and now the file won't open in Photoshop [im using Windoes7 64bit and PS- CS2] now i am getting this error.
I have tried repair tools but it doesn't work, i am so tense because of it now. :( Help Please!
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Dhorm Flunnell

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I had a similar error. Turns out I had accidentally saved a TIFF file with the extension PSD which was confusing photoshop. Try changing the file extension to TIFF and see if that fixes your problem. Hope this helps.