Photoshop CC 2017: Could not complete your request because an unexpected end-of-file was encountered (Windows)

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hallo. I have problem. when Im open my psd file in adobe photoshop, there is "could not complete your request because an unexpected end-of-file was encountered" so I cannot open the file. can you guys help me? Thanks

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deboraa margaret

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Posted 2 months ago

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Debbie Ash

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This happens to me all the time, what os have you got, photoshop doesn't like Mojave, I had to uninstall and go back to high seria
Have you tried renaming your document, and also closing photoshop down, are you using CC Adobe
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deboraa margaret

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hi, Im already try to renaming my psd file but still didnt working , but thankyou debbie
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TangCanada

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Solution is open the file in another viewer and save then open again in PS.
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deboraa margaret

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hi, can u give me what app? because I try open in illustrator before, but same, cannot open. thanks
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David Converse

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This typically means that either the file is corrupted or you have something preventing Photoshop from reading it. It has nothing to do with Mojave. You may or may not be able to open a PSD in another app and saving it could flatten the file and delete your layers.

Try restarting the computer and opening the file from your internal hard drive. Also, do you have a backup of your files?
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David, Official Rep

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What David said ^^^  8-)

What version of Photoshop are you using and what OS are you running on?  Is there a reason you haven't updated, cuz it's looking like one of the releases from two years ago?

Thanks,
David
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Debbie Ash

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David hi, It happened ALL the time when I had Mojave switched back to High Sierra NEVER happened again
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David, Official Rep

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Hi Debbie,

I can guess at what might be the problem, but I can assure you that the latest version of PS runs fine on the latest Mac OS.  So, in this case, Photoshop 2019 on Mojave.  Typically, Adobe supports at least two major releases back and tests accordingly.  Yup, just checked.  I have 2017 on my 10.14.2 box and it works fine.  There's got to be at least one more element in play here.

Please let me know if I can help you troubleshoot it.

Thanks,
David
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deboraa margaret

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hi david, I dont have backup file. I try open in illustrator before but didnt working. u have another app that I can use? thanks
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David, Official Rep

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Hi Deboraa,

It is possible that your particular file has become corrupted, in which case the data is probably lost.  That's a very unlikely event, so if you're seeing this with multiple files, then far more likely is that your OS is having some problem that's preventing PS from correctly reading the documents.  This is pretty much what David was telling you as well.

If you want to test your particular file to see if it can be recovered, try this link for other apps that can read PSDs: https://www.makeuseof.com/tag/the-best-ways-to-open-a-psd-file-without-photoshop/ .  Or try here https://www.lifewire.com/psd-file-2622194 or here https://www.howtogeek.com/362162/how-to-open-or-convert-a-photoshop-file-if-you-dont-have-photoshop/ or here https://www.techjunkie.com/open-psd-without-photoshop/ ...  If nothing can open your file, then it's almost certainly corrupted and the data lost, just like with a corrupted Word or Excel or PPT file.

Hope that helps,
David
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Brian Lewis

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Deboraa, did you eventually solve the problem and if so, how - I have the exact same problem right now and I am looking for a solution.
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David, Official Rep

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Hey Brian,

Could you share the details of your situation?  I never heard back from Deboraa, but maybe I can solve your problem.

Thanks,
David
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Brian Lewis

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Thanks David. I am in the middle of a photographic assignment and I am using PS CC on a Mac using Sierra 10.12.6 and I am trying to open a tif file and I get the message "Could not complete your request because an unexpected end-of-file was encountered. The previous tif files open in PS CC fine but from this point forward the files will not open, not even in PS 5. Can you assist? Please!
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Brian Lewis

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I have come to the conclusion that the files were corrupted - probably from a premature terminate of file transfer to tif. I have retransfer the files and they seem to work fine now. Thanks.