Lightroom: Corrupt file after editing in LR 3

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
can you assist with issue on corrupt cr2 flie in LR 3after editing?
Photo of AndrewA

AndrewA

  • 7 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14149 Posts
  • 1765 Reply Likes
Can you post more details? The Lightroom team will need more details. Do you have the latest Lightroom 3.4.1 updates? Was the file OK when it was first imported?
Photo of AndrewA

AndrewA

  • 7 Posts
  • 0 Reply Likes
Hi Jeffrey. Yes LR is up todate. Yes all 100% with file and editing and processing done with exports etc. And now given the message
"lightroom has encountered problems reading this file"

I have had 3 or 4 files do this recently. The cr2 files wont open in Adobe Photoshop CS 5 either now , message given is " Could not complete your request because Photoshop does not recognize this type of file"

It is a Canon Camera Raw CR2 file.

Anything else?

Andrew
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 508 Posts
  • 105 Reply Likes
Andrew, can you share the actual .CR2 file? I suggest posting via a service like yousendit, and providing the link here.

Thanks
Photo of AndrewA

AndrewA

  • 7 Posts
  • 0 Reply Likes
Good Day , I don't know yousendit ? I have drop box but need a email address to send the link to.can you assist. I can send you two files

Thanks
Photo of AndrewA

AndrewA

  • 7 Posts
  • 0 Reply Likes
okay , thanks I will send the link momentarily. Uploaded new LR 3.5 today and one of the corrupt files now accessible. Others not............

Thanks
Photo of AndrewA

AndrewA

  • 7 Posts
  • 0 Reply Likes
Have you received the link and download folder?
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 508 Posts
  • 105 Reply Likes
I received the link and download folder, but the folder is empty.
Photo of AndrewA

AndrewA

  • 7 Posts
  • 0 Reply Likes
Small issue with folder has been sorted out. Files available
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 508 Posts
  • 105 Reply Likes
Thanks, I've downloaded the files and have sent them to someone to investigate.
Photo of Julie Kmoch

Julie Kmoch, Sr. Development Manager

  • 99 Posts
  • 34 Reply Likes
Andrew, do you mind if I contact you offline to ask more questions?
Photo of AndrewA

AndrewA

  • 7 Posts
  • 0 Reply Likes
sure , drop me an email at info@andrewaveley.co.za and i can give you skype details