Lightroom: Corrupt Images from LR CC to LR Classic CC

  • 2
  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
When I upload images to Adobe Cloud via LR CC (on Desktop and my iPad), when I try to sync those images back to LR Classic CC, occasionally I will get corrupt images. Basically, it's not the entire file I uploaded. Everything looks OK in LR Classic CC until I try to export the corrupt image.


To be clear, it's not every image. Maybe about 1-4% depending on the situation. Also, I've seen this happen on the Desktop app AND the mobile app for iOS on my iPad.


What does Adobe do to protect the integrity of my uploads? Do you keep checksums of the file before upload to ensure it's the same one I download later? This is a real dealbreaker for the 1TB storage if I cannot trust the process!
Photo of K. Adam Christensen

K. Adam Christensen

  • 12 Posts
  • 0 Reply Likes
  • dubious

Posted 6 months ago

  • 2
Photo of Melissa Rios

Melissa Rios, Lightroom Support Product Manager

  • 104 Posts
  • 25 Reply Likes
Official Response
Hi all,

This issue should be fixed in today's Lightroom Classic CC 7.2 version. Please update your application and let us know if you still see this issue!

Lightroom Classic CC 7.2 is now available!

Thanks,
Melissa