continuing problems with revel

  • 1
  • Problem
  • Updated 5 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Revel - Transition | End of Service

Revel: Lost over 3500 photos in my library and can't find them or get them back. Also you make be sign in every time I try to use Revel and refuse to accept the user name and/or password I have been using. Revel began pretty well, but has dropped in my opinion to just above zero reliability.
Photo of Norman H. Carl

Norman H. Carl

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 1
Photo of Pattie F.

Pattie F., Official Rep

  • 2460 Posts
  • 67 Reply Likes
Hi Norman

What platform are you using? Generally you can login and stay logged in unless you are on the browser version at adoberevel.com and close out your browser. My ipad and iphone stay logged in.

Regarding finding your photos, do you have more than one email? Did you login previously with another? The account associated with the email you use to login on this forum has only 8 photos in it. Do you use mobile albums in the elements organizer and did you delete the photos from there?

Pattie

This conversation is no longer open for comments or replies.