Constant Catalog crashes

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  • Problem
  • Updated 9 months ago
Since updating to the new version of Lightroom as part of my Creative Cloud subscription, the catalog crashes regularly. Probably about every second or third time I use it - which can be several times in a week. This is making Lr virtually unusable and I will have to look at discontinuing with Adobe products if you cannot get it back to working reliably (as it has for 2 years before the new version).
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Robert Green

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  • extremely fruistrated and annoyed at the loss of work and time

Posted 9 months ago

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Christian Fürst

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I have no real stability problems, but I find that LR has become very slow. I had to sychronize my big image folder and it took LR a full day to do that and several new system starts.
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Victoria Bampton - Lightroom Queen, Champion

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Unfortunately your report is a little too vague to even know where to start Robert. Can you please go to Help menu > System Info and paste the contents in a reply so we can see the LR version and kind of machine you're using. And what are you doing when it crashes?
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Carlos Cardona

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In crashes like this often the OS is to blame and not Lightroom. Answer Victoria‘s questions for more help.
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Robert Green

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Here's the stuff from the System menu -

Lightroom Classic version: 7.1 [ 1148620 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.16299
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.4 GHz
Built-in memory: 8117.0 MB
Real memory available to Lightroom: 8117.0 MB
Real memory used by Lightroom: 497.0 MB (6.1%)
Virtual memory used by Lightroom: 3079.6 MB
GDI objects count: 696
USER objects count: 2642
Process handles count: 1374
Memory cache size: 46.6MB
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1957MB / 4058MB (48%)
Camera Raw real memory: 1959MB / 8117MB (24%)
System DPI setting: 192 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 2736x1824
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes
Graphics Processor Info:
DirectX: Intel(R) HD Graphics 520 (21.20.16.4627)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\r-kgr\Pictures\Antarctica.lrcat
Settings Folder: C:\Users\r-kgr\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) Aurora HDR 2018
3) Canon Tether Plugin
4) Facebook
5) Flickr
6) HDR Efex Pro 2
7) HDR projects 4 professional
8) LR/Enfuse
9) Nikon Tether Plugin
10) ON1 Photo RAW 2017
11) ON1 Resize 2017
Config.lua flags: None
Adapter #1: Vendor : 8086
 Device : 1916
 Subsystem : 151414
 Revision : 7
 Video Memory : 128
Adapter #2: Vendor : 1414
 Device : 8c
 Subsystem : 0
 Revision : 0
 Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio(SST))
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 10.0x7
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 520
GL_SHADING_LANGUAGE_VERSION: 4.40 - Build 21.20.16.4627
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.4.0 - Build 21.20.16.4627
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects 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GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_debug GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint

The latest crash seemed to be from a different fault. This one had an error message saying there was a problem reading from the preview cache. The problems started with the update you released at the start of November. I installed the  update and went to Antarctica where the program crashed every day. Lr had to repair the catalog after every crash. When I got back at the end of November, there was another update which seemed to fix this problem, and it worked perfectly for 2 weeks or so. Then, when I wrote to you, Lr just crashed - said it couldn't open the catalog and that it couldn't been repaired. Because (for some reason) you don't have the default set to write XMP changes to file, I lost work on 1000 images. (Why isn't this the default? Especially when working with DNG files). I've now set this to write my edits to the file and I exit and back-up Lr every 2 hours just to be sure. Even so, it now just crashed again after making a crop to an image. As I said, I've had years of perfect reliability with Lr until the latest changes. Nothing different about my system.