Lightroom Classic: Connecting to Dynamic Link server failed while importing videos

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  • Problem
  • Updated 2 months ago
  • (Edited)
I'm a new user to Lightroom CC Classic and am going through importing my photo and video library from a hard drive. When it gets to videos, it fails, both on mp4 and movs with the error message about "Connecting to Dynamic Link server failed. (1)".
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Peter Filias

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  • disappointed I am paying for this.

Posted 1 year ago

  • 9
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Sunil Bhaskaran, Official Rep

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Peter,
Which operating system are you using?
On Windows, could you please try ending the dynamic link manager process?

1. Close Lightroom.
2. Press Ctrl + Alt + Delete > Start Task Manager > Process.
3. Select Dynamic Link Manager > End Process.
4. Start Lightroom.

Thanks,
Sunil
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David Arthurs

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Sunil! I'm very happy to say that your simple process worked like a charm. Thank you x 14,067 (number of files initially unable to import)!
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Peter Filias

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Windows 10, version 1709 Build 16299.309).

Doing what you suggested now.
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Erica Cave Burns

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Did this work? I am getting the same error message but on a MAC
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seanhoyt-dot-art

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I have this same issue on iMac. Very annoying and potentially disastrous if my work video files are being imported sporadically/unreliably. I have to eject the card, reinsert memory card and do a second import to get the files. Fix now!
(Edited)
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Nathaniel Woosley

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I have this same issue, and have been encountering it for a little while. I had temporarily solved my problem a few weeks ago by removing the limits on the video cache memory (in preferences) but it was short lived, allowing me only one more import.
Digging through forums has shown this type of complication (with the video cache filling up and unable to be purged, the failure to connect to dynamic link server) has been an issue FOR YEARS now and still not fixed. I'm not asking for Lightroom to support full video editing, I just want to be able to import and catalog video files along with the photos, without worrying about whether some were missed or cannot be read, etc.
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Robert Howe

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Got the same problem...
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Josselin Cornou

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Same issue here aswell. Been happening for over a year. Unacceptable!
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Ramona Boston

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Same issue
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Stephen De Saulles

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For those experiencing the same issue on a Mac, as I was, try:
1.Quit Lightroom.

2. Opening "Activity Monitor" and look for those same processes as on Windows. i.e "dynamiclinkmanager" ( I picked "dynamiclinkserver" too)

3.With those selected click the top left octagonal icon - (it was nice clear red stop sign previously but is now just another oh so cool but unclear grey Mac graphic) that should kill those processes,

4. Reopen Lightroom Classic and try importing the MP4 videos, this worked for me.
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Garry Pycroft

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Great ! That worked for me. Any ideas what triggers these "Dynamic" processes ? 
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Sean Breslin

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I've tried everything posted on this forum and one or two more and nothing works.

 

1. Uninstalled and reinstalled the latest Lightroom Classic

2. Deleted the Dynamic Server folder

3. Opened Activity Monitor and quit the Dynamic Server processes

4. Disabled the Splash screen when starting Lightroom Classic

5. Changed all my .MP4 files from opening with Quicktime by default to now open with VLC

6. Tried to open the video files directly with Lightroom via 'Open With' in the Finder

7. Used Clean My Mac 3 to see if that helped. It didn't.

 

Nothing works. All my software is up to date. The files are from a Lumix G9 & GX8.

 

Adobe are you working on this problem?

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Kenneth C Barber

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I am experiencing the same problem and tried EVERYTHING on you list as well!!  This is so frustrating. 
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Zetton

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me, too!
I'm using LUMIX G9.
(I did everything, too.)

LR classic CC must have some compatibility issue with Panasonic's MP4 format.



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seanhoyt-dot-art

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Are we going to see this fixed?
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Doug Bardwell

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Just started having the problem again today.  Used to be a major pain, then it started working.  Now it's back to preventing me from archiving videos with photos.  Damn it, Adobe.  This has been going on way too long for you to ignore it.  I bet if I stopped paying my $69 per month, you wouldn't ignore that - would you?

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Kenneth C Barber

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I am having the SAME PROBLEM!!!  I did not have this issue until recently.  I was able to import videos and images with no problem.  NOW . . . I am unable to do so!  Why has this issue not been resolved??
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Garry Pycroft

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I managed to fix the issue I had, you need to shut down Lightroom and then delete the files , this is the process I used on a Mac


1.Quit Lightroom.

2. Opening "Activity Monitor" and look for those same processes as on Windows. i.e "dynamiclinkmanager" ( I picked "dynamiclinkserver" too)

3.With those selected click the top left octagonal icon - (it was nice clear red stop sign previously but is now just another oh so cool but unclear grey Mac graphic) that should kill those processes, 

4. Reopen Lightroom Classic and try importing the MP4 videos, this worked for me.
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Yuga Kurita

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Thank you Garry. That worked for me!
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Rafal Przondo

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Adobe, really? Since years the only solution (I have the same problem now) is to dig into process manager ???
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Julie Lee

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I have been experiencing this issue too. It is beyond frustrating. I have tried to contact Adobe but of course unless it is a sales question then I can't get a live person. On a separate but related note I have also had issues for almost a year importing from my iPhone X and have needed to create a workaround in order to get them into Lightroom. I'm paying more money and the product doesn't work now.
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blackswan

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Same here, did all of the mentioned things above. Regardless of the movie size (usually MP4) it's not working with error "An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed."
(Edited)
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Tom Fiddaman

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Same problem here.

Some forum threads about this problem are SIX YEARS OLD! https://forums.adobe.com/thread/1235999?start=40&tstart=0

I think the basic problem is that the dynamiclinkmediaserver architecture sucks. This is clearly similar to the out-of-control media cache problem, which has been around for years with only a partial fix. https://feedback.photoshop.com/photoshop_family/topics/lightroom-6-2-1-video-cache-is-out-of-conttro...