Lightroom Classic: Connecting to Dynamic Link server failed while importing videos

I'm a new user to Lightroom CC Classic and am going through importing my photo and video library from a hard drive. When it gets to videos, it fails, both on mp4 and movs with the error message about "Connecting to Dynamic Link server failed. (1)".

Peter Filias

11 Posts
3 Reply Likes
disappointed I am paying for this.

Posted 6 months ago

6 months ago

Sunil Bhaskaran, Official Rep

328 Posts
114 Reply Likes

Peter,
Which operating system are you using?
On Windows, could you please try ending the dynamic link manager process?

1. Close Lightroom.
2. Press Ctrl + Alt + Delete > Start Task Manager > Process.
3. Select Dynamic Link Manager > End Process.
4. Start Lightroom.

Thanks,
Sunil

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6 months ago

Peter Filias

11 Posts
3 Reply Likes

Windows 10, version 1709 Build 16299.309).

Doing what you suggested now.

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3 months ago

Erica Cave Burns

1 Post
1 Reply Like

Did this work? I am getting the same error message but on a MAC

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1 person likes this

2 months ago

sean

266 Posts
44 Reply Likes

I have this same issue on iMac. Very annoying and potentially disastrous if my work video files are being imported sporadically/unreliably. I have to eject the card, reinsert memory card and do a second import to get the files. Fix now!

(Edited)

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1 person likes this

2 months ago

Nathaniel Woosley

1 Post
1 Reply Like

I have this same issue, and have been encountering it for a little while. I had temporarily solved my problem a few weeks ago by removing the limits on the video cache memory (in preferences) but it was short lived, allowing me only one more import.
Digging through forums has shown this type of complication (with the video cache filling up and unable to be purged, the failure to connect to dynamic link server) has been an issue FOR YEARS now and still not fixed. I'm not asking for Lightroom to support full video editing, I just want to be able to import and catalog video files along with the photos, without worrying about whether some were missed or cannot be read, etc.