Elements: Computer crashed. Have new one. I'm not able to download my photoshop from my orders w/o an error stating I can't do so w/o archives?

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  • Updated 2 years ago
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My computer crashed. Bought a new one. I'm not able to download my photoshop elements fro orders w/o an error stating I cant' do so w/o archives. Any suggestions?
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Suzette Riddle

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  • frustratred.

Posted 2 years ago

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Suzette Riddle

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I'm seeing similar issues & notations to call Adobe to reset account? Does this work?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I see a registered copy of Elements 13 (upgrade) under your registered products using the email address/Adobe ID you've used to post here. You should be able to download from here: https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html and use your serial #(s) to activate.