Comments not syncing

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  • Problem
  • Updated 3 weeks ago
If I create a shared album in Lightroom Web or Lightroom and use the direct URL to that shared album to enter a comment, that comment is not displayed when viewing the image in the same album when viewed navigating using the Gallery URL...


This example is done using Lightroom Web...

I choose the shared album, access this link and enter the comment...

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If I then go to the Gallery and use this link, the comment doesn't appear...

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Mike Tremel

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Posted 3 weeks ago

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Rikk Flohr, Official Rep

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I just tested this, Mike.

1. Share photo via Lightroom CC 
2. Comment on Photo.
3. Use URL from Lightroom CC - comment visible
4. Use URL from http://lightroom.adobe.com sharing screen  - comment visible.

Maybe I am missing something here. Could you give me a step-by step so I can follow along?
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Mike Tremel

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yes, the only place I don't see the comment is when using the gallery URL... If I use the direct URL from Lightroom or from Lightroom Web, it's fine...

My steps are more like this:
  1. Share an album in Lightroom Web.
  2. Add that shared album to the gallery.
  3. Use the album URL to place a comment on a photo.
  4. Access the Gallery URL and check the same photo, no comment shows up.
  5. The reverse is also true, place a different comment on the same photo in the gallery URL.
  6. Go back to the album URL and that comment will not show up...
The important step is you have to add the shared albums to the gallery page.  The only place I have found to access this is using Lightroom Web.  Once I add an album to the gallery, it is the gallery URL I share to others...

Hope that helps...

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Rikk Flohr, Official Rep

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Got it. I will pass it along to the team. 
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Mike Tremel

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Thank you Rikk! :)