Lightroom CC 2015.6.1: Colour problems on Windows 10

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  • Updated 2 years ago
  • (Edited)
Windows 10 upgrade from windows 7, now I have problems printing from Lightroom cc.
I am using Lightroom cc Ver.2015.6.1 and Photoshop cc Ver. 2015.1.2.
I have 2 PCs with similar spec and software, both with the same model of monitor, bith calibrated (ColorMunky Photo).
Printing from Photoshop is OK, but there are issues with Lightroom.
On both PCs the colours are wrong, mainly far too light, and one PC prints the pictures aprox 1.5" by 2" regardless of the size I give it.
My friend with a similar setup has no problems, but he did a clean install of Windows 10.
I will, shortly, do a clean install on one PC to see if this resolves the issues.
I dare not upgrade Photoshop in case I loose the ability to print.
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Ian Hoyle

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Which printer model are you having trouble with? Sometimes the driver needs to uninstalled and the latest driver version installed (to remove bad driver prefs/caches). Have you recreated your custom profiles after the upgrade?
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Ian Hoyle

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The monitors are calibrated in their LUTs, and the Photoshop prints match the monitors.
I will re-install the printer drivers to check.
My main printer is HP Z2100, I haven't tried printing from Lightroom to the other printers.
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Ian Hoyle

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Great. I just deleted and re-installed the Z2100 printer drivers, and have now lost the usual printer settings for the printer. I now can't specify the paper size or any of the usual print options.
Is this Windows 10 or am I stupid?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Possibly. Have you checked with HP?
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Ian Hoyle

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I also have a post with HP.
I now can't select a paper profile for 'Application manages colours'.
This is turning into a complete nightmare.
My printing business may soon be going bust.
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Rikk Flohr, Official Rep

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Ian, a quick Preference file reset on Lightroom may assist. Close Lightroom. Hold down [Alt]+[Shift] and relaunch Lightroom. Overwrite the preferences when prompted. Sometimes a corruption in a preference file can cause odd behavior.

Additionally, are you using templates for your printing? Do you see the same effect if you don't use an existing template?
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Ian Hoyle

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No, I am not using a template.
I will try the Preference file reset. Do I have to do this on all catalogues or are the preferences independent of the catalogue?
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Rikk Flohr, Official Rep

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The preference file will affect all catalogs
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Ian Hoyle

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It was suggested to me that I should use the Windows 7 drivers, so I downloaded them, and they turn out to be the same as the windows 10 ones.
I just printed out an A2 sheet with an assortment of my pictures on it.
The pictures are now printing at the correct size, but the colours are still too light, exactly as before, but this time the pictures stop 2" from the right hand edge of the paper.

Something is still very wrong with either the Printer drivers, Windows 10 and or Lightroom.
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Robert Frost

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If the previous version of LR was printing OK, I suggest going back to it. I printed some images yesterday with the latest version of LR (Win10/Epson) and my usual brightness correction in my saved printing profile was way too light! Coincidence? More waste paper and ink!!

Bob Frost

(Edited)
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Robert Frost

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Well I must apologise to dobe! After further investigation, it seems that, although my two Eizo monitors were correctly identified as 1 & 2 in Windows and in the NVidia control panel, in the Windows color management panel, they were switched round with correspondingly switched profiles!!

How this had occurred I'm not sure, but after turning off the computer and monitors, I just plugged my main monitor into the card, but into the other socket (if you are still with me). I checked that the correct profile was being shown in the Win color management panel, and then plugged in the second monitor. That was now correctly idenitified as monitor 2, but with the same profile as monitor 1. So removing that profile and adding the correct profile, had both monitors now correctly identified in all panels and with the correct profiles. Printing from LR now correctly showed the brightness correction as usual. Phew!

So we musn't blame LR for everything that goes wrong in our computer software!!


Bob Frost

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Ian Hoyle

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Yes, that sounds like the same issue.
Now, things have changed.
I re-installed the printer to try and resolve the issues, and Windows is using it's own built in HP printer drivers.
These 'HP Z2100 Class Drivers' prevent access to nearly all the Printer preferences, making the printer useless. I can specify a custom paper size, nor use the print preview, nor 'Remove top and bottom blank areas' and photoshop can't do the colour management anymore.
So even if I revert Lightroom I still won't be able to use the printer properly.
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Ian Hoyle

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So.
I have reverted back to Windows 7, and installed the the previous version of Lightroom, so hopefully things should be OK now.

When HP and Windows sort out the driver issue, and Adobe sort out Lightroom, I will be able to finally move forward again.