Photoshop/Lightroom: Colorsync double conversion when printing to Canon iPF6400

  • 2
  • Problem
  • Updated 2 years ago
  • (Edited)
I am using a MacPro with OS 10.8.2 using a new Canon IPF6400, LR4 and PSCS6. I created my printing profiles using ColorMunki Photo with no problem printing targets from the ColorMunki program. When I then tried to print from either PS or LR, I would ensure that all color management is off (same when I created the targets) and printer settings were identical to when I created the targets and the prints were horrible. I had the profiles checked by X-rite and they were perfect and almost the same as the supplied Canon profile.

After talking with Canon as well, I finally realized the prints were being double profiled. It seems that even with Photoshop set to manage color or LR set to print with created profile, that colorsync is still activated and applying its own profile on top of the one you want to print with. This of course ruins the print. What I have found is that if you don't have any custom profiles that if you leave setting to printer manages color then colorsync is by passed once you choose vendor matching.

However; if you choose to let photoshop or lr manage color, even though the colorsync option is greyed out (it is usually selected) even if it wasn't at the time of profile creation. One solution I found that works well, is to set it to printer manages color, and then select colorsync then select your profile you want to print with. This seems to have solved the problem for now as my prints going this way are very close if not right on with my monitor version.

I think the problem is that when you select ps or lr to manage the color and assign the profile that in the printer dialogue box colorsync is preselected and you can't change that to vendor matching and choose the profile you want and you don't have the option either to select a profile under colorsync. This should just be a straight forward process and always was on a pc.

Any solutions or better options to by pass color sync altogether? At the moment it seems we/I am forced to using it for some unknown reason.
Photo of steve ruttenberg

steve ruttenberg

  • 5 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 2
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
That probably means that there is a problem inside the printer driver or OS.

Photoshop hands off data to the OS along with a flag saying that Photoshop managed the color and that that the OS and driver should do no further adjustment. This is why the driver color controls are grayed out (they are supposed to be disabled when the application manages the color conversions).

But the OS or driver are making a color conversion.
The OS wouldn't make a color conversion unless there was an OS bug, the driver was misconfigured, or the driver made an explicit call to do a color conversion.

BUT - there is one problem here. You can't turn color management OFF in Photoshop CS6 or Lightroom4 (because the OS doesn't want to let you). You can set it so the application manages color, and you apply your profile, and that the driver has it's color conversion disabled (see above). How exactly did you set the color conversions when printing in Photoshop?
Photo of steve ruttenberg

steve ruttenberg

  • 5 Posts
  • 0 Reply Likes
When I first did it, I did it as usual, I set photoshop to control color, and chose my profile. Then when I got the printer dialogue box I chose my saved preferences from when i created my profile, checked that no color corrections was selected. For whatever reason, the colorsync button is then checked but greyed out. I made sure that when I created my profile and saved the options that vendor matching was selected. According to X-rite as long as it is greyed out no need to worry about it. So then I print, the Canon print preview comes up, the preview looks great, the print sucks.

When I do it the way I listed above as a workaround, the canon print preview looks like crap, but the print looks great.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Alright, so you used the right settings, but it sounds like an additional conversion took place.

Hmm, have you tried printing without the preview? They had an older bug where the preview process would corrupt the print ticket and caused extra (incorrect) conversions.
Photo of steve ruttenberg

steve ruttenberg

  • 5 Posts
  • 0 Reply Likes
No, I haven't tried that yet. I will give it a try tonight.
Photo of Dave Polaschek

Dave Polaschek, Employee

  • 8 Posts
  • 2 Reply Likes
Steve, if you saved the preferences from an application other than Photoshop (when you created your profile), those same preferences will have some things different than what Photoshop needs. I think that's why you're seeing different results.

As far as we know, the driver for the 6400 works (though it sounds like there's something wacky with the preview), but we only have a 6300 here to test with. But Canon has not been able to reproduce the problem as you described, either.

Which version of Canon's printer driver are you using? You can find this by going to System Preferences > Print & Scan, selecting your printer and clicking "Open Print Queue..." then selecting "Printer Setup" and switching to the "General" tab - that's where the Driver Version should be displayed.

We recommend getting the latest driver from Canon's website, since there have been some problems when getting the driver from Apple (I don't know if that's possible for the 6400 or not).
Photo of Frank Zimmermann

Frank Zimmermann

  • 6 Posts
  • 1 Reply Like
Preview looks like crap ? just wanted to chime in and ask whether you might try printing without a print preview, i have a 6300 and OS10.11.4 , i was have trouble printing at all- and got a error message Stopped - garodcfilter error : 3000, page 1. so by unchecking Free layout and print preview i got things working which implies to me a bug in one or both of those check boxes. Perhaps it has something to do with your problem as well.
Photo of steve ruttenberg

steve ruttenberg

  • 5 Posts
  • 0 Reply Likes
I agree, there is a problem with either the OS or the print driver. I am pretty sure it is the OS though as apple has a problem with not controlling everything including your life (LOL), but they do really try to control every aspect of your computer and don't give that up easily.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
If it is the OS, this will be tricky to get solved. It would be much faster if this was just in the Canon driver.

I'll talk to our printing engineer and see what we can do.
Photo of steve ruttenberg

steve ruttenberg

  • 5 Posts
  • 0 Reply Likes
Chris,

Thanks!