Photoshop CS6: Color Picker or eyedropper tools get program error

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
PS6 extended
I can't use the eyedropper tool,or change background and foreground colors.
This is the message I get.

Could not complete your request because of a program error.
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Pat Hughey

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  • frustrated

Posted 6 years ago

  • 2
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Chris Cox

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Can you copy the PSErrorLog.txt file from your preferences folder into the forum here -- I'd like to know where that error is coming from.

And do you have any third party plugins installed, or Flash panels?

Does this happen all the time, and immediately after launch, or only after doing some other operations?
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Pat Hughey

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I do have some 3rd party plug ins installed.
2012:05:17 18:31:06 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2012:05:17 18:39:42 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
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2012:05:17 18:44:56 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2012:05:17 18:44:56 : e:\ps13\ps_13_win_daily_retail\20120315.r.428\photoshop\main\photoshop\interfaces\UActionsTypes.h : 99 : REQUIRE failed
2012:05:17 18:58:49 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2012:05:17 21:07:54 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
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2012:05:20 20:04:40 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2012:05:20 20:06:56 : ..\..\sources\USheetSelection.cpp : 260 : REQUIRE failed
2012:05:24 18:12:56 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:05:24 18:13:07 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
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2012:05:25 19:31:13 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
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2012:05:25 19:31:43 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
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2012:05:25 21:36:14 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
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2012:05:25 21:38:43 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
2012:05:25 21:39:30 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
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2012:05:25 21:48:44 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
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2012:05:25 21:48:54 : ..\..\sources\USheet.cpp : 454 : REQUIRE failed
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Pat Hughey

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Sorry I forgot to add it happens any time I try to change a color to use.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we can could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...

I would try following trouble shooting steps:

1) Try restoring your prefs: http://helpx.adobe.com/photoshop/usin...

If the problem persists, try disabling additional/3rd party plugins. Troubleshooting Plug-ins | Photoshop CS6: http://helpx.adobe.com/photoshop/kb/t...
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Chris Cox

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What color mode is your image in?

Something is looking for the color mode of a layer, and the mode has a bad value for some odd reason.
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Pat Hughey

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My images were in RBG.
Thank you for all the help. Restoring my prefs seemed to fix the problem.
I am off to happily pick some colors.
Pat
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Chris Cox

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Did you keep a copy of the old preferences? I really would like to know what went wrong...
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Pat Hughey

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Sorry I didn't
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Daniel Hawk

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I am having the same issue, any fixes?
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Tracy Qin

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to Daniel: Try following the instructions in the video of the trouble shooting page: https://helpx.adobe.com/photoshop/usi...
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Tracy Qin

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I install the trial version of CS6 yesterday and it worked well. But I got the same problem of being unable to pick a color in the color swatches or use the eyedropper tool because of the program error when I open the software this morning.

The problem was solved after I restored the prefs following the trouble shooting steps.
(https://helpx.adobe.com/photoshop/usi...)

It helped a lot.

The lady in the guiding movie said I should upload my corrupt prefs to the forum.
So I put it on the web: http://www.apium.org/temp/Adobe_Photo...