Photoshop: Color picker changes active document focus

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  • Updated 3 weeks ago
  • (Edited)
bill crabtree Mar 17, 2018 3:19 PM
    when I am working on image "a" and use the color picker tool to sample a color off of image "b", Photoshop switches so that I am now working on image "b".  Previous versions (2017) don't do this and it's really annoying, since it creates the extra step of having tp switch back to image "a" every time I want to pull a color off of image "b".  I'm assuming this is a bug, since I can't think of any benefit to the way it's working now (sampling from image "b" switches to working on image "b").
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    Bill Crabtree

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    Posted 3 months ago

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    Photo of Jeffrey Tranberry

    Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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    I'm not seeing this behavior. Are you using the color picker? or the eyedropper tool? or.another way of selecting a color? I'm not seeing this behavior or macOS 10.12.6. What OS are you on?
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    David Tristram, Employee

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    I could not reproduce this either.  I opened two docs and said window ==> arrange ==> 2-up.  If I am focused on one doc I can sample using the eye-dropper tool from the other doc without taking focus away from the first doc.  If I immediately use a keyboard shortcut, it applies to the first, focused doc.  
    So, let us know what your window arrangement is.  Is one of your docs floating?  I think the only way to have a floating doc be above the app frame in z-order is for it to be focused, and focus is a little difficult to see in a floating window border, so perhaps you are inadvertently focusing the second doc so it is visible just before you sample from it.
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    David, Official Rep

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    Howdy Bill,

    Could you share with us the process/steps that you're using to pick the color?  We can't seem to repro this in-house, so there's a missing element to triggering the problem.

    Also, which OS are you running?  And which version of Photoshop (via Help > System Info)?  What are you using for a mouse/pointing device?  Any third-party plugins installed?

    Thanks,
    David
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    Bill Crabtree

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    ok, so I am using a Wacom Cintiq companion.  I just downloaded their most recent software update and it seems to have solved the problem.  Thanks for your response.  I do have another question though.  when using the pencil tool (anti-alias turned off, i.e. perfectly hard edge) in conjunction with the paint bucket tool (no feathering etc) I get weird phantom artifacts.  What I mean is, I use the pencil tool to close off shapes in line art, allowing me to then paint bucket them with the exact same color.  However, even though I've used an identical color, when I go to use the wand or paint bucket etc afterward and the tolerances are set to 0, it still distinguishes between the area filled with the paint bucket and the line made with the pencil.  Is there a way around this that doesn't involove increasing the tolerance settings on my tools?
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    Bill Crabtree

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    Not sure how I missed it exactly, but the program is indeed giving me the same problem.  When I want to have multiple images going at the same time I just pull them off of the toolbar running across the top of the screen so that I can see all of them simultaneously. I color comic books, so it's common for me to want the same colors across a series of pages.  I use the color picker tool as a quick key, by hitting the alt/ option button while the paint bucket or pencil tool is armed.  The only plug-in I use is called bpelt flatten, which removes all of the line art from the background layer, leaving me with flat areas of color that but up against each other.  I use this plug-in with the previous version of cs (2017) with no issue.  The problem only occurs while using the 2018 version.  I am running WIndows 10 v1709 on a Wacom Cintiq companion.
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    David, Official Rep

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    Howdy Bill,

    This is great info.  The missing element is probably the tablet, but to be sure, could you try without the bpelt plugin, just for a little bit, to confirm that it's not contributing to the problem?

    Also, could you try, just for validation, to work a little with just a regular mouse instead of the Wacom Cintiq?

    Thanks,
    David
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    David Tristram, Employee

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    thanks for the further detail, Bill.  When I do this (pull off docs as separate windows, use "I" to select eye dropper, sample a color on a pulled off doc, use "B" to select brush tool, and begin painting on my original doc) I can paint immediately with no need to get focus back to the original document.  I am doing this with the trackpad on a MacBook Pro.  I have the same experience with CC 2018 and CC 2014.
    So, if you are seeing something different than I am, and as you say different in CC 2018 than in previous versions it sounds like a bug.  I recommend that other Adobe people looking into this attempt to repro on CC 2017 with a Cintiq companion (which I don't have around here at the moment)
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    Bill Crabtree

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    Ok, so I tried removing the filter from the plug-ins folder but the issue continues to occur.  As to your other suggestion, I don't have a mouse that will work with the cintiq companion.  It's an all in one device, including the cpu.
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    David, Official Rep

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    Howdy Bill,

    Okay, thanks for the update.  At least that rules out the plugin.  I've asked the person who handles tablets to look into this and he should get back to you.

    Thanks,
    David
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    Bill Crabtree

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    Thanks!  Did you see my other question about artifacts created when using the pencil tool in conjunction with the paint bucket?  Do I need to post it as a second question?
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    David, Official Rep

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    Howdy Bill,

    It'd probably be good to split that issue out as a separate topic.  That's not my area of expertise, but are you sure that you've turned off anti-aliasing with everything?  I ask, cuz when I try the same thing, I'm not having any problems on either Win or Mac.

    Thanks,
    David
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    Chelsea Kenna

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    Did you ever get a resolution to this issue? I just updated to CC 2018 today and am experiencing the same issue.
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    David, Official Rep

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    Hi Chelsea,

    Are you also using a Wacom Cintiq?  Have you tried with must a regular mouse?  It sounds like some modifier is being sent to PS, so it's not behaving correctly.

    Thanks,
    David
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    Bill Crabtree

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    no, I didn't.  just been using cc 2017 for now.
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    craig mullins

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    Bill, this has been fixed in the most recent update of PS.  It was running me nuts as well.