PHOTOSHOP CC 2015 - color error

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  • Updated 3 years ago
  • (Edited)
when trying to change colors in ps cc 2015 windows10 I get error cant complete, if I start ps with alt shift ctrl it works fine until I shut it down and reopen it regularly , then I get the erro again.When I put it in sleep mode it works when I open it
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jim

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Posted 3 years ago

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Chris Cox

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What error are you seeing?
How are you changing colors, and where?
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jim

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says, could not complete your request because of a program error. When using the brush tool ,I will tap on a different color in the color pallet , or the foreground color box and it appears. It also appears when I touch foreground and background colors, the color will change on the brush , but not on the foreground color swatch. I even uninstalled and reinstalled ps cc but it doesn't set it back to default ps . I messed something up ,and I don't know what I did or how to fix it.
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Chris Cox

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Check the PSErrorLog.txt file in your Photoshop preferences folder. That might give us some idea what is causing the error.

If you have any third party plugins or extension panels, try disabling them.
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jim

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Thanks for your help Chris , I was doing the reset wrong now everything is fine. Never did find the PSErrorLog.txt file , so I found out what I was doing wrong with delete settings at start , and I'm happy again
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Chris Cox

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That file is in the Photoshop preferences folder on your system. It logs information about program errors (most of the time)so we can figure out what happened.