collada/3ds doesn't seem to work in photoshop cs5 extended

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  • Updated 6 years ago
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Trying to open a collada file, PS tells me there are too many windows open. I have just one open.
Trying to open a 3ds file, PS tells me i don't have enough memory. I have 16GB left of 18GB.
PS is running in 64-bit mode on OS X 10.6.3. I don't understand this isn't working better.
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Willem Van den Broeck

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Posted 7 years ago

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Chris Cox

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First, you need to update to MacOS 10.6.8 -- Apple fixed a lot of bugs in the dot releases. Second, did you install all the Photoshop updates (should be 12.0.4 or 12.1).

"too many windows open" is a new one for me. I'm not sure how that could happen.

The "too much memory" could be because of something within the file that is being mis-parsed. Install the updates, then try again. If it still fails, then we may need to get a copy of those files for testing.
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Willem Van den Broeck

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I updated like you said, but the problem persists. Trying to open the same files in 3D apps like C4D and Blender, gives me no problems at all, so i know the files are ok.

In my opinion Adobe totally dropped the ball here at PS 3D. It's a shame you ask so much money for PS Extended when it's not working as it should be. I can do the textures in C4D and Blender itself, but then why pay more for PS Extended?

I have still much respect for Adobe, regarding the stability of their products. I have crashes like everyone else, but they are manageable and not too frequent. But this is really a scam : selling a product that doesn't do what it says. SHame on you.
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Chris Cox

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Photoshop's 3D features work just fine for most people (well, those interested in 3D).

But there are a lot of variations in some of the file formats from different software, different versions, etc. And those can trip up file format parsers. If it's not working, then we may not have seen a particular variation on the file format that's causing the problem. I'm sure the 3D team would be interested in getting a copy of your files so they can see what is going wrong.
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Willem Van den Broeck

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As a loyal Adobe employee; i would not expect you to say anything else. Fact is : if a free 3D application can open the files both as collada and as 3ds, then i guess PS should be able to do that as well, given the astronomical price you pay for the few 3D features PS Extended gives you.

That said, give me an address i can send the files to, and i will give you the opportunity to fix this.
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Chris Cox

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Send the files (sans attitude) to ccox@adobe.com and we'll see what's going on.
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Willem Van den Broeck

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How much help can i expect from someone who thinks i have an attitude, where i'm stating my frustrations with a piece of software, i paid good money for, and which despite years of experience in 3D i can't get to work.
Alternative software, of which one is even free, seems to have no problem with these files, but PS does, and you expect me to feel good about this?
What is this? I don't care that your 90% of your userbase have no problem with it at all. I do! That's no reason to treat me like a five-year old and tell me i have an attitude.

Maybe it is time for my facebook campaign to put pressure on Adobe to get their act together and give us 3D users what we paid for, instead of the toy it is now.

The least you can do is treat me like the paying customer i am, instead of trying to make this into something personal.
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Chris Cox

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I still have not received the files to investigate (and yes, I checked the SPAM traps). If you want to figure out the problem, we need to examine the files.
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christoph pfaffenbichler, Champion

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Willem Van den Broeck, please keep in mind that Mr.Cox volunteers his time and is not actually obligated to browse these Fora or help the posters, as far as I know.
His and a bunch of other Photoshop-related Adobe employees contribution to this and the user-to-user Photoshop Fora does not seem representative for Adobe application programmers in general and seems to bespeak an actual interest in the program and a certain degree of helpfulness.
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Chris Cox

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Well, I *try* to get more engineers and QE into the forums and talking to end users...
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Willem Van den Broeck

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Files have been sent. Thanks for taking a look at them.

@christoph pfaffenbichler

Thanks for pointing out mr. Cox does this in his spare time. It's a shame Adobe relies on the free service of individuals to solve problems that are entirely application-related and due to their lack of QC. These quirks should have been ironed out in beta without question.
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christoph pfaffenbichler, Champion

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Actually I assume that he also often posts during normal working hours when he has some waiting to do, but his and a bunch of his colleagues’ readiness to read our complaints/requests/cries for help and then try to do something about it seems impressive to me – regardless of whether a specific issue can be solved in a timely fashion or not.
I don’t work in 3D and don’t know how the makers of those programs tend to handle customer-input, but it seems that some teams at Adobe are quite content not paying too much mind to Forum-contributions.
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Chris Cox

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I've received the files and started looking at them.

The 3D team is doing further investigation now.
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Daniel Presedo, Photoshop Team

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I see a KMZ and a 3DS file (from you to Chris) which I can assume they are the same model?

These come from Google SketchUP? (my guess here)

I do see the same issues in CS5 that you are seeing. This (if I recall) has to do with the way SketchUp writes these formats file... and yes we are working with them on these issues.

In the mean time I would suggest NOT using 3DS format, it's a dated format, severely limited and no longer being developed (eg dead). I would try OBJ in this case.

I was able to open it in CInema 4D and export it as OBJ and bring THAT into Photoshop fine. I would suggest these options to get you going.

3D Models > garbage in garbage out. Many models online are poorly written (exported) and written in such a way that Ps cannot parse them. We try our best to read all kinds (even awful) geometry. I have examples of models that Maya, 3D Max, Poser, Cinema 4D choke and crash... really simple models. And unfortunately, that is the nature of the 3D land scape. Conversely if one uses good quality models from sources likes daz3d.com or Poser they work really well in Photoshop.

As far as Photoshop and 3D, we appreciate constructive criticism and if you want to discuss your concerns with me I would be MORE than happy to do that - daniel at adobe dot com.
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Willem Van den Broeck

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Apparently my SU models in all their garbage-like quality, are read fine by even Blender3D.
I can export directly to .obj from SU. Thanks for pointing this out.
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miflal

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when i use cs5 3dvia. this error message is come
(ur video card doesnt meet the requirements for Hardware-accelerated 3d rendering. all 3D will be renderd with software only)
How to solve this problem
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Chris Cox

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First, that has nothing at all to do with the topic you posted it in. You should have created a new topic.

Second, it tells you that your video cards does not meet the requirements for 3D. You solve it by updating your video card drivers, or upgrading your video card to something that can meet the requirements for the 3D features.