Photoshop CC: crash on save for particular file

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  • Updated 5 years ago
  • (Edited)
I'm working with a file (in Photoshop CC) off my server that I created in CS6. When I try and save it Photoshop crashes. I have tried to duplicate and save the new file, I've tried to save it onto my desk top... I need help.
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Russell Brown

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  • sad, confused, and frustrated

Posted 5 years ago

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Russell Brown

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I even tried dragging it onto my desktop, still crashing. I can open it make changes, do all I need to do and then when I save it crashes.
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David, Official Rep

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Hiya Russell,

Does the problem only happen with CMD+S or does it also happen with File > Save? Is it just one particular file or all files?

Thanks,
David
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Russell Brown

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Guess it's just that one file... the one I've been working on all week that I need to print for this weekend. I know it's not* (haha fuedian slip?) your fault... I'm going to try and redo it...
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iMatt

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Are you using background saving? Try disabling that Preferences>File Handling>Save in background.
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Russell Brown

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I'll check it later, I'm recreating it now. Thanks for the input. It seems to be localized to that one file. Not sure what the deal is. No other issues since.
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David, Official Rep

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Whether Photoshop, Acrobat, Word, Excel, whatever, files do occasionally become corrupted. If this is part of a pattern, then there's a problem, otherwise, it's a random glitch, as happens to all applications. I'm not at all saying that what you've encountered isn't a bug, only that we need more data to know for sure, much less have a plan to solve it.

Please keep me posted. If you do have a problem again, please let me know what kinds of tasks you were performing as you created your file (type, 3D, filters, smart objects, etc).

Thanks!
David
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Ken Buck

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Same problem - crashes on saving. Not serious in my case just building random text characters on black background but crashed - reopened with recovered file and then crashed again on save. Sorry, not other details available. Ken B.
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David, Official Rep

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Howdy Ken,

The first thing I think of when I read about random crashes with text is that you might have a problem with a corrupt or ill-formed font or a corrupt font cache. This is triply true if you're running on Mac. Check out this document and see if it can be of any help in solving your problem. http://helpx.adobe.com/photoshop/kb/t...

Also, if it happens only with a single, specific file, then I'd bet that file has gone bad, as happens with documents/files of all sorts, from all applications.

Thanks,
David
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Chris Cox

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And, of course, we'd love to get a copy of that file so we can figure out what is happening...
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Sef

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Ken, if you run into this again or are still dealing with that file, I've got something you can try. I have seen with a number of files in CS6 that large data and masks are often the culprits in files crashing on save or other commands.

Large data is information that extends beyond the canvas edge and is not visible.

Simply crop the file to the canvas edge - Cmd+A to select all, Image>Crop. Or activate the crop tool (C), make sure delete pixels is turned on, and crop.

If you have Smart Objects in the document, photoshop will not actually crop them to the canvas edge, as it preserves any large data that's part of a smart object.

The problem seems to stem from masks that have been created from other masks, and extend past the canvas edge.