Revel: Cloud storage and SLA for premium customers

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  • Updated 5 years ago
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I think I saw a user ask something like this a while back but I am hoping to get a clear cut answer. I have a new MacBook Pro arriving tomorrow an plan to use it as my primary machine. I have a premium account with over 100GB of photos on Revel and I am concerned with using up so much flash storage as as its a premium price compared to traditional hard drive storage. As I understand it, you don't support moving the local library to an external drive in the Mac Revel app. By default the app saves a local copy of the images and I know I can turn that off. I did some digging and it looks like you guys use Amazon web services under the hood for your cloud storage. My question is if I decide not to keep a local copy and my account gets hacked, and images get deleted or some other failure occurs, can I count on The Revel team to restore my images from backup?

If I only used a PC with an iPhone and/or iPad, then I would not have a system that could run the Mac app and then would not have an option of keeping a local copy. If that was the case, again, does Revel have a SLA that covers protecting the cloud data and provides for a restore in the event of a disaster?
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TechBri

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Posted 5 years ago

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Scott V, Employee

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Hello Brian
The pictures that you upload to Adobe Revel are safe in the cloud. Its always a good practice to have a back up of your images. Although Adobe Revel of the pc does have limited features than the mac/iOS version of Revel, we do plan on offering better options soon for pc users.
As for protecting the cloud data please see the Terms of Use section 9. Your Material. http://www.adobe.com/misc/terms.html

Let us know if you have any other questions
Thanks
Scott
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Denise Martin

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I have this question too. I would even pay for cloud storage for my photos because I have lost photos, (yes I have backup plans, and they sometimes fail) and I would like to have them off my hard drives and somewhere that I didn't have to keep transferring them to keep up with technology. I use dropbox to backup my photos now.