Cloud Re-License is show-stopper for traveling users away from WIFI

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  • Updated 6 years ago
Adobe needs to understand the impact of periodic relicensing of Cloud subscriptions. I signed up for a year, and your site implies that I can use the product offline for 99 days. This is not my experience. About once a month, without any advance warning, I am blocked when I open PhotoShop. In May 2013 this happened TWICE, about a week apart. This relicense block would be an inconvenience at best. But when I am traveling and working on my laptop in my travel trailer miles away from any WIFI, it is a show-stopper for me. I have just purchased a REAL license for PhotoShop CS6 on my laptop to prevent any future downtime. The Cloud has a lot of appeal, but I may decide to just live with CS6 forever more and forego renewing my Cloud subscription if you cannot find a way to resolve this periodic GOTCHA. My suggestion would be to give me a 7-day window within which to get to WIFI and relicense. I would further suggest that since I am committed for a full year that unless my monthly charge stops working, you leave me alone for that year and have me relicense when it's time to renew. The behavior I'm experiencing seems appropriate for month-by-month subscriptions. Thank you for considering the needs of traveling users - not everyone uses your product inside offices in cities.
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Susan Jazz Jaeschke

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Posted 6 years ago

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