Lightroom Mobile: Cloud storage is full

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  • Question
  • Updated 5 months ago
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  • (Edited)
Pardon my ignorance and/or confusion. I'm trying to understand this alerts. Creative Cloud says I have exceeded my 20 GB storage, while LR Classic says I have 1 TB storage. The vertical screenshot is my iPhone, and the others from my MBP. How can I rectify my issue, without just buying more space? TIA





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John MacLean

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  • confused

Posted 5 months ago

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Rikk Flohr, Official Rep

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20 GB is for files shared via Creative Cloud and can be found at https://assets.adobe.com/files
Your 1TB of storage is for the originals synced to the cloud after being ingested in Lightroom.

You may need to clean out at https://assets.adobe.com/files - don't overlook items in deleted status. 
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John MacLean

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Thanks for the clear explanation Rikk!
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John MacLean

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Rikk, I just looked in everything there and it’s all empty.
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Jerry Syder

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Click on the Deleted tab and clear out what's in there as well
(Edited)
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John MacLean

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Every section was empty.
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Rikk Flohr, Official Rep

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John,

I looked at your subscribed plan and you are currently provisioned for 20GB. Lightroom Classic should not be reporting 1 TB. That is in error.  Do you have photos that you have synced to the cloud via Lightroom Mobile? A trial of Lightroom Desktop?  Lightroom Web?  You can view your synced files at https://lightroom.adobe.com. Any non-Smart Preview originals would count against your storage.  Review your synced files and remove synced originals from the clients mentioned above to get back under your 20 GB limit. 
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Victoria Bampton - Lightroom Queen, Champion

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This sounds a bit like a repeat of the issue you fixed for Paul, where the 1TB was grandfathered but not showing as accessible from CC.