Photoshop 19.1.6: Cloud Libraries broken since last update

  • 1
  • Problem
  • Updated 4 weeks ago
  • (Edited)
Last update of Adobe photoshop introduced a bug with Cloud Libraries that makes them unusable.

After a few searches the entire panel becomes unresponsive, takes minutes to process search queries and stops showing thumbnail previews.

Video of the repro here:  Screencast - Cloud Libraries bug - 21-20 10-09-2018https://monosnap.com/file/zJm9Jds2oVRaGynjBWjHYmiNAgBh4k

 

A fix for this is killing the "Adobe CEP HTML Engine" process after EACH search query, which restarts the library panel.

 

We have switched our organization to use Cloud Libraries in our pipeline, and this update basically killed it.

everting back to version 19.1 still produces the same behavior, as if the fault lies in the HTML caching engine on adobe side.went back as far as 2015.5 version - same faulty behavior across all adobe products on mutiple machines.
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Michail Egorov

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  • frustrated

Posted 4 weeks ago

  • 1
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Rosa

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Michail Egorov

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Hi Rosa,

The link seems to be for a different problem surrounding library inaccessibility, our libraries work fine, just dead slow.

Forcing the app not to update to the newest version might work, will try doing that when I have time.

TY
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Max Johnson, Champion

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If it's version independent, I wonder if it has to do with actual CC node instances serving up the library?

If you get the same slowdown doing searches in the Library panel in Illustrator or Animate, that would definitely point to the CC part of it instead of photoshop specifically...
(Edited)
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Michail Egorov

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The issue persists in After Effects, Animate, Illustrator and the newly added Bridge Library Panel.
(Edited)
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Hannah Nicollet, Quality Engineer

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Hi Michail,

Thanks for the screen capture. It helps to see what you're seeing. I'm not seeing that behavior on either Mac or Win. Can you please go to Help > System Info and copy and paste the contents of that window here in a reply or to my email below? 

Thank you,
Hannah


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Michail Egorov

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I've sent the details to your email Hannah
(Edited)