Photoshop Mobile: Cloud Cloud files unavailable in Photoshop for Mobile

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  • Updated 8 months ago
  • (Edited)
Cloud files are available on the Creative Cloud iPad app, but Photoshop Mobile. They are logged via the same account, the Creative Cloud app was already on the iPad when I installed Photoshop, which automatically logged in.

PSD files are visible via the Creative Cloud, but Photoshop says there are no files / folders on my Cloud.

Needless to say: no possibility to sync with Photoshop on my computer and no integration with Lightroom means the entire app is completely, absolutely, 100% useless.
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Sebastien Mercier

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  • frustrated

Posted 8 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Cristen Gillespie

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By Photoshop Mobile, are you talking about PS on the iPad? (There are still just so many PS apps out there, I'm never sure which one someone is talking about.) If you mean PS on the iPad, the new app launched today, look at the Home Screen in the Cloud Documents section, either on the iPad or on the desktop. That's where you'll be able to work between the desktop and the iPad. Maybe that is what you're looking for?

As I understand it, LR on the iPad isn't directly linked to PS on the iPad. I don't use LR Cloudy. Maybe that's another "coming soon" feature.
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Sebastien Mercier

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Thanks, that explains it.

it is however probably the most anti-user friendly thing I’ve seen Adobe do (except for the way subscriptions are handled, but that’s another story).

i should not have to search for this answer, I should have the explanation and the solution to the issue right away when opening CC or PS, with a pop-up suggesting to migrate to one system or the other.

Or even better: there should NOT be two different clouds not compatible with each other...

Photoshop for iPad deleted, problem solved.
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Cristen Gillespie

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I guess you can make that 3, since Document Cloud is an Acrobat thing. I'm personally fine with having PS to iPad to PS be managed by a section of the Cloud. It works with a different format to keep it fast (as noted today in the keynote demonstration), and manages just that aspect of using  Cloud services. I gather the Creative Cloud itself is the umbrella for it all.

We'll see how reliable that is as time goes on, but it doesn't seem like such a bad idea to me if Clouds are involved. It's all still too new for me to have a strong opinion on the subject. But I also find that a great deal is complex enough ("anti-user friendly" as you say), that I don't know how they can reveal everything without our doing the research, even just asking for help here or using any in-app tutorials that they appear to be working to develop.

In general, I'm in favor of not hiding features, but if they were all completely revealed to us in the app/program itself, we'd be overwhelmed in the first 5 minutes. That's just the nature of the beast. To have something popping up every 2 seconds as we progress would make most of us shut down and never open the dang thing again.

I've had to work just as hard to learn Affinity Photo and Designer, or Procreate, because there just is no such thing as "user-friendly." That was a marketing promise I've never seen kept in my entire life.

If PS for iPad offers nothing you want, you can always wait until it does, but I suspect the faster format for saving files created on the iPad will always be different from the standard PSD format used when we add those files through the Creative Cloud.
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Samson39

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With Apples file manager, you can store files directly on your local iPad memory or, since IpadOS 13.1, on a local SMB-Server. You able to exchange files between LR and PS over since way. And other cloud services are possible (with apples file manager integration).
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Samson39

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"coming soon" should be a full integration of Apple file manager without forcing someone to a cloud. 
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Cristen Gillespie

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> "coming soon" should be a full integration of Apple file manager without forcing someone to a cloud.

As in using the Place image icon to place from "Files?"

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Samson39

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you can import and export to "files". But after importing, PS upload the files to Adobes cloud. It's also possible to "import" files to a internal location within "files". But Adobe forget to develop it...
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Cristen Gillespie

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Yes, I know. I have lots of files in Files on my iPad. It's not been forgotten. It's there. Click on Files and navigate to the location/folder that you want to use. Getting your files TO Files is however you choose. I generally AirDrop folders of files I want to work with, but there are many other ways. They then reside ON the iPad in Files. No Cloud obscuring them.

In the Export (share button) with the document open, Files is in the list of possible locations. I just created a basic single layer document, saved it as a PSD to the Photoshop folder in Files, and then imported it using the Home Screen.

So if you're asking for something else, I don't know what it is.  They save to Cloud Documents also, since that's their format for the iPad in order to save more quickly. But then you export to another format to a location of your choice, which is in keeping with how the Export command is used in PS on the desktop.
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Chris Burns

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Access to Creative Cloud Libraries would be a big positive too!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Separate Request

Please reference the new conversation here: Photoshop Mobile: Access to Creative Cloud libraries