Cloud drive full even though I haven't uploaded anything.. Can use important features

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  • Updated 5 months ago
My problem is I was using LS CC for a bit and am happy with some images now I wish to transfer to LS Classic.  It seems the only way is to upload and redownload again. 
However, even though I left sync on pause the whole time it thinks my storage is over the limit, even though it isn't.  I have permanently removed all but a handful of files but it won't recognize that and it thinks those files are already uploaded to the cloud and LS gives me a warning now constantly, asking me to upgrade for more cloud space.
??
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photoop

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Posted 5 months ago

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Rikk Flohr, Official Rep

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I checked you account and you are showing as over your 20GB Limit. 

These could be originals uploaded via Lightroom Web, Mobile or Lightroom Desktop or they could be files synced via your Creative Cloud folders. 

Files synced from Lightroom Classic are Smart Previews and do not count against your cloud storage.  Go to https://assets.adobe.com/files to review what is currently in your storage. Remember to check the Deleted items as well. 
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Frogger

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I had same issue. Deleted files. They went, but space took nearly a day to re-appear.
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Peter Baust, Official Rep

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Please try turning on sync again -- it looks like the files are partially synced (and space is reserved for the files in progress).  I believe this should resolve after sync is unpaused.
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Stefan Steib

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Same here. I have deleted and resynced cloud storage several times, it still doesn ́t recognize the folder ist EMPTY. For me it seems Adobe cloud is totally useless and I am sure I will definitely never upgrade. Nevertheless I am permanently bothered with these Cloud drive full messages. It totally sucks.
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Peter Baust, Official Rep

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I believe Stefan you have the same issue.

Here's something else to try.

First, make sure you have saved local copies of all the photos that you have previously synced
Browse to lightroom.adobe.com and sign in
Wait a moment, and select "Sync Issues" under "All Photos" in the left column when it displays.
 - This will show a list of the partially synced photos.
Select any or all of them you no longer want to sync (click on upper right for selection)
Delete them

This should free up your space.

Please let us know if this works or if you don't see "Sync Issues" appear.

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Stefan Steib

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OK, that did the trick. Fact is I have never ever even used Lightroom Cloud. As a consequence I have deleted it now from my computer. I really don ́t like if software shoots 20 Gigabyte of data to some place without even asking, doing a lot of traffic and slowing down my connection and my computer. But - maybe I will have better performance now, where I was wondering, what was going ony when the machine came to a crawl upload in the background even as I have a 1 gigabit connection.

Crazy. I was never asked if I want or even allow this, it just did it.
BIG DISLIKE. Total NOGO.