Photoshop Mobile: Cloud Document issues

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  • Updated 2 months ago
  • (Edited)
There is no sincronization in IPad.  My picture has 100 mb and its impossible to finish.  It’s not usable.  Please fix this.  It’s impossible to charge images in iPad from dropbox or photoshop.  The download time is not fast  and the  action is canceled.  I’m with iPad Pro 1 tb.
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Maurício Zanin

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  • frustrade

Posted 2 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Maurício,

It would be good to get a diagnostic log from you. Go to the home screen, click on the gear, and find the advanced section. There's a command there to generate a log which is saved to the files folder on iOS.
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Maurício Zanin

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Thanks, I've asked the synced team to take a look. 
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Maurício Zanin

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Jeffrey this sincronization process  with  Dropbox or  adobe cloud document  is unstable and very problematic  to use. There is no pro workflow possible because we have no idea with or when the picture will sincronize.  I tried making  psdc from photoshop desktop with 100 images  and it’s very slow to load on IPad and I have to click and wait each image individually.  Cloud you please implemente off line sincronization to all images? It will make possible to work off line or “on de the go”.  That is what I need more with IPad phototshop.  From 100 imagens I can only  work with 4 imagens after many days downloading and cancelling the process. Other problem: it’s not possible work off line. Why?  So,   After that I  tried to use with Dropbox sincronization, but it’s very slow.   Dropbox sincronization is fast than making psdc from  desktop adobe photoshop. There is  less process to do. But,  it make many different copies of the same image.  And if I  click again on my Dropbox imagens it makes a new copy.  So, it’s “one way” direction. If you click on Dropbox it will load to IPad Photoshop but it’s no way to save back automatically.   It has no sense.  Dropbox is a “cloud program  to make sincronization”, but  photoshop for IPad u uses Dropbox not as a Cloud, but only as a source to load image with no connection once it was load to the plataform.  It’s not clear on interface and confuse us.  Other thing.  If you delete image  from iPad the new load from dropbox is named as a copy  with a different name.  All my workflow is based on file name.   This import process is making big mess in my job organization.  Tks  for your attention ... ( so, I bough Ipad  last year only to use Photoshop and I was waiting until now. Please I really hope you can improve those features as soon as possible. Thank you to be in touch.    
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Andres Cathalifaud

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In the sense that this refers to cloud synching issues, I experience the same. A multi-layer document created in Fresco and saved to a directory in the cloud, shows up in the same directory when I access it from Photoshop ... however, it is now flat, blank and it appears not to ever be done trying to synchronize... so, yes, there are many, rather serious issues that need fixing.
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Yves Crausaz

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Et pour moi, avoir créé Fresco hors PS est un hérésie ou simplement une solution pour nous faire acheter plus d'abonnement, Fresco doit être intégré dans PS mobile et dans PS desktop, cette séparation est réellement un gros frein à la création !


And for me, to have created Fresco except PS is one heresy or simply a resolution to make us buy more subscription, Fresco must be fitted in with mobile PS and in desktop PS, this separation is indeed a big brake in creation!