Photoshop CC 2018: Clean install on windows missing all shortcut keys

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  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
i've recently re-installed my windows 10 machine and installed photoshop 2018 cc on my computer, however, it occurs to me that none of the shortcut keys works, with further investigation, there's no kys file in the shortcut preset folder, and in the shortcut key window, the Use Default button is grey out. is it a bug? how can i get back the default shortcut keys for photoshop?
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Michael Ng

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  • frustrated

Posted 10 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try uninstalling what you have and reinstall from Adobe.com using the Creative Cloud desktop app. https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html
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Komal Pathania

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just go to old adobe photoshop version and export Photoshop Defaults.kyc file or then import to your updated photoshop.

You can also Import this file too.
https://drive.google.com/open?id=1u5g6q0igPcjzyNrPO8uul6qV8RAn1X9q

I modified it according to me. you can also change it. Below you can check what keyboard shortcuts I changed.

Copy Layer style = Ctrl+Alt+[
Paste Layer style = Ctrl+Alt+]
Clear Layer style = Ctrl+Alt+'

Open Layer styles = Ctrl+Alt+;
selected area Crop = Ctrl+/

Open Character Box ( For text ) = Ctrl+Alt+.
Make any layer to Rasterise = Ctrl+Alt+,

Add Layer Mask  = shift + ctrl + ,
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Hannah Nicollet, Official Rep

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Hi Michael,

If you're still having that issue after reinstalling  . . . 

Where is your installation folder? Can you give us the path? When you find the file, Shift + right click and then select "Copy as Path" and paste. 

Thank you,
Hannah
(Edited)
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Michael Ng

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this was a clean install with Creative Cloud, I've looked into both the Preset folder in the installation path (C:\Program Files\Adobe\Adobe Photoshop CC 2018\Presets) and the one in appdata (C:\Users\pilot\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Presets\Keyboard Shortcuts), but no luck finding anything which seems to be the shortcut file.

i've tried uninstall everything, and delete the remaining folders (in both program files and appdata), still, with a re-install through creative cloud, shortcuts still missing

however, i have another computer, which is running windows 10 also, has PS 2017 previously installed, and upgraded to 2018, and the shortcuts are working

and i finally saved the copy from this 2nd computer and put it on my laptop, then the shortcuts is working again. 

the problem is fixed for now, but i was wondering could this be a bug in the installation
(Edited)
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Komal Pathania

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just go to old adobe photoshop version and export Photoshop Defaults.kyc file or then import to your updated photoshop.

You can also Import this file too.
https://drive.google.com/open?id=1u5g6q0igPcjzyNrPO8uul6qV8RAn1X9q

I modified it according to me. you can also change it. Below you can check what keyboard shortcuts I changed.

Copy Layer style = Ctrl+Alt+[
Paste Layer style = Ctrl+Alt+]
Clear Layer style = Ctrl+Alt+'

Open Layer styles = Ctrl+Alt+;
selected area Crop = Ctrl+/

Open Character Box ( For text ) = Ctrl+Alt+.
Make any layer to Rasterise = Ctrl+Alt+,

Add Layer Mask  = shift + ctrl + ,
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Adele Ng

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This reply was created from a merged topic originally titled My Photoshop 2018 do not have default keyboard shortcut, what can i do.

Photo of Komal Pathania

Komal Pathania

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just go to old adobe photoshop version and export Photoshop Defaults.kyc file or then import to your updated photoshop.

You can also Import this file too.
https://drive.google.com/open?id=1u5g6q0igPcjzyNrPO8uul6qV8RAn1X9q

I modified it according to me. you can also change it. Below you can check what keyboard shortcuts I changed.

Copy Layer style = Ctrl+Alt+[
Paste Layer style = Ctrl+Alt+]
Clear Layer style = Ctrl+Alt+'

Open Layer styles = Ctrl+Alt+;
selected area Crop = Ctrl+/

Open Character Box ( For text ) = Ctrl+Alt+.
Make any layer to Rasterise = Ctrl+Alt+,

Add Layer Mask  = shift + ctrl + ,
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Adele Ng

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After i clicked the "Reset" button, no change at all. Same as the screencap, no default keyboard shortcut.  
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Akash Sharma, Digital Imaging Technical Support Consultant

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Hi Adele,  

Thanks for the update. Have you tried the suggestions from first two replies of this discussion? Let us know the outcome. 

Regards,
Akash 
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Komal Pathania

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just go to old adobe photoshop version and export Photoshop Defaults.kyc file or then import to your updated photoshop.

You can also Import this file too.
https://drive.google.com/open?id=1u5g6q0igPcjzyNrPO8uul6qV8RAn1X9q

I modified it according to me. you can also change it. Below you can check what keyboard shortcuts I changed.

Copy Layer style = Ctrl+Alt+[
Paste Layer style = Ctrl+Alt+]
Clear Layer style = Ctrl+Alt+'

Open Layer styles = Ctrl+Alt+;
selected area Crop = Ctrl+/

Open Character Box ( For text ) = Ctrl+Alt+.
Make any layer to Rasterise = Ctrl+Alt+,

Add Layer Mask  = shift + ctrl + ,
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Paul Wright

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After the PS CC 2018 update, 15 years of custom KB Shortcuts have vanished. I'm on Win 10. No .kys to be found anywhere.  My custom workspace has gone too. This is crushing stuff.
(Edited)
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Hannah Nicollet, Official Rep

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Hi Paul,

I'm so sorry to hear about your missing shortcuts and workspace. Did you try Edit > Presets > Migrate Presets? The other dialog that may be helpful is Edit > Presets > Export/Import Presets.

I'll check for other ideas for you tomorrow, but if you truly have lost those shortcuts there is also System Restore.

Regards,
Hannah