Classic 8.4.1 import problems

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  • Updated 9 months ago
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When I import a folder to a LR catalog, the import pulls images from a completely different (but similar) folder. I have two folders in the catalog. One is a "working" files folder and one is a "raw" files folder. When I import the folder from the "working" catalog, LR imports images from the "raw" catalog, completely ignoring the working catalog I actually selected. This is happening over and over and I can't get my images imported. And Adobe has no way to contact them about app use. All they offer is prepared support on downloads, installs and account info. Does Adobe even offer help anymore?
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Holt Webb

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Posted 9 months ago

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Johan Elzenga, Champion

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I'm a bit puzzled about what you are trying to do. You talk about importing a folder, but then you talk about importing something from another catalog. The Lightroom classic catalog does not contain any images, it's like an address book that only contains information about where those images are. That means you cannot "import images from the 'raw' catalog', unless you use the 'Import from Another Catalog' menu, but that is intended to do exactly what you describe (and don't want).

Could you explain (perhaps illustrated with a screenshot) in a bit more detail what you are doing?
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Tom Mickow

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Hey Holt, a few things would help get the troubleshooting started - 

- Can you confirm your version of Lr Classic?  8.4.1 is the current release.
- What operating system are you using?
- Can you provide a screenshot of your import screen?
- Can you give more details on your workflow, what you're clicking, what two different paths are, etc?
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Holt Webb

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Sorry, I was typing fast and mad and bouncing around trying to reach adobe and made some errors describing my situation. I'll refine my question.
When I import a folder to a LR catalog, the import pulls images from a completely different (but similar) folder. I have two folders in the catalog. One is a "working" files folder and one is a "raw" files folder. When I import the folder from the "working" folder, LR imports images from the "raw" folder, completely ignoring the working folder I actually selected.
LR 8.4.1
Camera RAW 11.4.1 (as the application info window states)
Mac OS 10.14.2

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Johan Elzenga, Champion

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Once again: could you please illustrate this with a screenshot? What you are saying does not make any sense, unless one folder is a subfolder of the other one and you have 'include subfolders' checked in the import dialog.
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Tom Mickow

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There are tons of things you could be doing, so screenshots & a detailed description of exactly what you're clicking would still be helpful.

For example, are you actually adding a "folder" or are you navigating to an existing folder in the Source panel of the import screen and selecting images from there?

Your current description is just too vague to really be able to help.
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Tom Mickow

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And I see Johan keeps beating me to the Submit button...  :)
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Holt Webb

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Okay, I appreciate the help. I'm still trying to work this out with Adobe and it's become a major issue. I'll get screenshots up later, but the bottom line is this...
I create an LR catalog.
I import folder "A".
Folder A has two folders inside that have images. All those images appear in the new LR catalog (as they should).
However, I can't see the separate folders inside folder A. And the drop down option is grayed out.
And, during import of folder A, the images inside are copied to folder "B". But folder B is not checked as a destination folder and folder B is not associated in any way with this lightroom catalog. Yet the images from folder A are still getting copied to folder B.


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Johan Elzenga, Champion

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S C R E E N S H OT ? 
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Tom Mickow

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"But folder B is not checked as a destination folder..."

If you're seeing a choice for destination, it means you're selecting one of the copy or move modes on top of the import screen...



...but from your description, it sounds like you want Lr to leave the files in their current location.  In that case, you'd want to choose Add on the top of the import screen.  When you choose Add, you won't see a Destination panel on the right.

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Johan Elzenga, Champion

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Somebody posted an “Adobe customer support” phone number here. DO NOT CALL THIS AND DO NOT GIVE THEM PERMISSION TO REMOTELY CONTROL YOUR COMPUTER. This was not a legitimate Adobe support number.
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Holt Webb

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You may have solved it, Tom Mickow.
It seems to be the Add option... something I rarely paid attention to before, despite all my years in LR.
I seldom needed to click any of those options because my previous version of LR seemed sort of intuitive... always defaulting to the Add tab when importing files from disk and defaulting to the Copy tab when importing from a card. I knew the process so well (and I rarely deviated from that workflow) that I'd just glance at the settings, and let it run. Since the update, it seems to default to the last option I used, so I guess I have to add that step to my workflow now (unless it's changeable in the prefs somehow).
Such a simple solution. Thank you. I'll be paying more attention and double-checking the rest of my workflow now that I know the update might have made some unexpected changes.
(Edited)