Class Action to force Adobe to fix current versions of CC

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  • Updated 7 months ago
Failure of Adobe to address workflow and other problems of cc19 and subsequent versions. 

I decided to update from CS6 to CC at the beginning of 2019.  Since that time I have been unable to process my pictures except with complicated workarounds for simple problems.  I have seen others with similar complaints.  No matter what the reason, many of the problems seem related to slow processing by photoshop that hangs up computers for lengthy breaks while the system decides what to do.

It certainly seems that the versions being released are at best beta being pushed out the door.  in attempting corrections to flaws.  However, new flaws are often created.  I have not been able to sit down in front of Photoshop without something going wrong for 10+ months.  

If Adobe refuses to get a working version working soon, users should consider a class action against the company for billing us for software that does not work as advertised.  Or at least make available a way to go back to a working version (CC18?) while they finally do enough testing and patching to get the cc19+  versions working properly.

Perhaps anti-trust actions should also be considered as well.
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Joseph Vittek

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  • Really fed up.

Posted 8 months ago

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Cristen Gillespie

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Have you given Adobe Staff here (not Customer Support) full specs of your computer and step by step instructions to reproduce the problems you're having? I note that you don't mention your computer or your OS. I have run into minor problems and not liked all the changes they've made, but nothing like what you're talking about. It could easily be that I don't do what you do, so some features don't get stressed or bring out the bugs.  I have heard others say their computers crawl sometimes, but if Adobe is going to find out why, they'll need a lot more information than that it just doesn't work.

Of course, you can go ahead and try to bring a class action suit, but one of those won't get you what you want in even a reasonable amount of time, if at all. And you'll still have to be very specific in order to rule out your computer or OS or even user error to the court's satisfaction.
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Joseph Vittek

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Yes I have done all of that.  And if I get a response it's "We can't reproduce that".   
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Richard Kain

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It is a bit hidden, but simple to go back to a previous version of a Creative Cloud App. Just open the Creative Cloud App and click on the three dot icon within its frame. Then a little panel opens, and click on the entry "other versions." Here you can select from many older versions and get your choice loaded into your system.
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Cristen Gillespie

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Um, maybe. Adobe did announce that it would only allow us to use the latest two versions of their software. I don't know if they mean to hold to that strictly, but it is policy. So you may not be able to do anything with a version that isn't the current version and the one just before it.
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Joseph Vittek

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Then let's make them fix what we are forced to use.  Again, can you smell anti-trust issues.
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Joseph Vittek

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Thanks.  I'll  try that.  But it still does not forgive Adobe of issuing versions that do not work properly.
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David Converse

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It's your computer. There are millions of us using CC apps daily on a huge variety of computers, operating system versions, and system configurations. Are there problems? Yeah, lots of them. Can working pros like me make a living with Photoshop? Yep.
If you are having all sorts of problems, you need to adjust your workflow and/or fix what's wrong with your computer.
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Joseph Vittek

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Thanks.  I am using Windows 10 on both machines and the same copy of PS.   Strange.  
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dziga

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Hey Joseph,
I am sure you triple checked already, but is the shortcut set correctly when you check the shortcut list? Maybe some auto configuration in your company messes with the default shortcuts.
Also, is there maybe suddenly a different keyboard layout active in Windows that switches keys around? Just shooting in the dark here :)
Dziga
(Edited)
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Joseph Vittek

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Thanks for the suggestion.  I checked again just now but the settings are correct.  Both computers are separate so the settings were set for each separately.  Both are running the same versions of Windows and PS.  And they both act the same - incorrectly. Joe
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Cristen Gillespie

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Are you aware of having some other  program that uses these shortcuts? I have heard of some software not playing nice and hijacking shortcuts for their own purposes.

Not that it's relevant to Windows users, but the shortcut for brushes works just fine on my Mac.
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Joseph Vittek

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It seems like my two computers are the only ones in the whole world that are doing this and I can't for the life of me guess why.  Thanks for the input.
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dziga

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One more test: what happens when you assign different keys to the brush switching and period/comma to other PS settings?
Does it react to period and comma? Does the new shortcut switch brushes?
And then maybe try reassigning period and comma to the brush switching afterwards.
Maybe something is not being read from the config correctly.  ̄\_(ツ)_/ ̄ 
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Joseph Vittek

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This was a great idea for trouble shooting.   I tried it and at first it worked but then it changed back to  the random skipping the it did before.   Thanks for the  idea.  Perhaps it will help someone figure it out. 

I am now suspecting the graphics card.

Joe
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dziga

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That would be interesting to know. Have you tried updating the drivers yet?

And if you don't mind can you test it one more time as you did but then when it stops working don't close PS but instead do the back and forth assigning/reassigning of shortcuts and see if the works again for a moment? 

I am curious if it "resets" itself and works again for a while or if it is broken as soon as it stops working for the first time.

Dziga
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Joseph Vittek

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Mea Culpa to all, including Adobe.

Took in the machine for full checkout and there were no electronics malfunctions found.

So digging deeper,  we looked at the brush settings and discovered I was using a brush for smudging that I had set up for painting that uses scattering.  Therefore when it got to the edge of the selection, it was bouncing back and forth over the selection edge pulling in color from outside the selection.  Once reset to eliminate scattering, things returned to normal operation.

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dziga

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Not sure if I can follow but I am glad it is resolved :D Happy painting!
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Cristen Gillespie

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> I was using a brush for smudging that I had set up for painting that uses scattering. 

As someone who uses dynamic brushes all the time and frequently forgets about their settings, I can sympathize. I'm not sure how that impacted the shortcuts, but okay, maybe you were selecting a brush you didn't expect, as if it was skipping over the brush you thought you were selecting, so thought it was the shortcut?

And I appreciate both your efforts to track down the problems you've had and to apologize where called for. I never know whether to blame my computer, operator error, or the software. I think a lot of us go through that all the time, and I'm sure it's what Adobe engineers have to deal with, too, when we find problems and no one knows where they're coming from. This stuff isn't as easy as it feels it should be. (sigh)
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Joseph Vittek

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Aloha, Cristen

Thank you for your comment.  I brought the computer home yesterday.  Everything worked except the brush period and comma.  I have given up on that even thought it happens on both my desktop and laptop.

However, about 2 this afternoon, my performance dropped drastically just as it had before I took the computer in.  There is about a 5 second delay when using a tool.  
The lasso and the pen tool both seem to have a mind of their own.  I sure wish I had not upgraded from CS6.  In fact I am considering reinstalling if I can find my key.

Joe