Cintiq 13HD Custom Preferences not working

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  • Updated 5 years ago
  • (Edited)
Hey all, I recently purchased a Cintiq 13HD and upgraded to Mavericks with no real issue.

My only issue is when customizing the settings specifically for Photoshop. For example, I setup all my Express Keys, Rocker Ring, Radial Menu etc. specifically for each program to utilize their unique set of shortcuts. For some reason however Photoshop CC simply does not respond to these custom settings. It seemingly ignores it.

I have searched to no success which is why I am posting here. All my drivers are up to date. Some research shows that Mavericks and Adobe, and Wacom have not reconciled totally. I find some Wacom / Mavericks bugs, such as having to disable Maverick's new "Displays have separate Spaces" which adds the menu bar to the top of any display attached, which causes a bug with the Cintiq's menus.
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Sandy Pell

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  • patient

Posted 5 years ago

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Chris Cox

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All of that is determined by Wacom's driver software.
Photoshop doesn't control them in any way.

Please contact Wacom about the issues you are having.
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Sandy Pell

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Yea. I was thinking the same but was not totally sure. Thanks for the reply :)